| # | Notes | Date/Time Added | Date/Time Modified |
|---|
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W42214
|
Onsite |
Linda Kasio
Work Requested: Deliver and setup Dell workstation for Accounting (ACCPAC) |
09/23/2025 03:30 pm |
Sean Bacani |
Invoiced Inv#: 033066 |
|
W42195
|
Onsite |
Linda Kasio
Work Requested: 1. Troubleshoot Benny’s workstation. -MS Office Issue -Setup Microsoft Chinese Language Pack 2. Troubleshoot Accounting Workstation -Workstation does not turn on. |
09/17/2025 09:30 am |
Sean Bacani |
Invoiced Inv#: 033056 |
|
W42178
|
Onsite |
Linda Kasio
Work Requested: Check Ricky’s workstation Date & Time issues. |
09/11/2025 11:00 am |
Sean Bacani |
Invoiced Inv#: 033043 |
|
W42134
|
Onsite |
Linda Kasio
Work Requested: Xerox installed new printer. New printer needs to be installed on workstations |
08/26/2025 01:30 pm |
Sean Bacani |
Invoiced Inv#: 033015 |
|
W42131
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot Lucy's Workstation MS Office issue. Previously work on W42125 (8/22/2025) |
08/26/2025 09:00 am |
Sean Bacani |
Closed |
|
W42126
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot Lucy workstation |
08/22/2025 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 032994 |
|
W42125
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot Lucy workstation |
08/22/2025 09:00 am |
Kevin Hsueh |
Void |
|
W41966
|
Remote |
Linda Kasio
Work Requested: Troubleshoot Email access. Linda advised she receives a message that email access is blocked. |
06/12/2025 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 032836 |
|
W41913
|
Onsite |
Linda Kasio
Work Requested: Deliver and setup 3 new Monitors |
05/13/2025 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 032771 |
|
W41903
|
Onsite |
Linda Kasio
Work Requested: Deliver and setup new Lenovo workstations |
05/07/2025 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 032763 |
|
W41867
|
Onsite |
Lucy
Work Requested: Troubleshoot printing issues |
04/17/2025 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032707 |
|
W41832
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot Lucy's workstation. |
04/03/2025 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 032962 |
|
W41759
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot ePOS and workstation issues. |
03/03/2025 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 032612 |
|
W41683
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot Accounting Workstation |
01/27/2025 10:40 am |
Kevin Hsueh |
Invoiced Inv#: 032539 |
|
W41590
|
Onsite |
Lucy
Work Requested: Troubleshoot Lucy's network connection |
11/22/2024 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 032426 |
|
W41526
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot Ticket Printing Workstation |
10/17/2024 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 032370 |
|
W41513
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot internet/network issues |
10/11/2024 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032361 |
|
W41324
|
Inhouse |
Cynthia Moises
Work Requested: Troubleshoot hard drive. Nothing is shown on the monitor when it is on. |
07/08/2024 04:17 pm |
Kevin Hsueh |
Invoiced Inv#: 032195 |
|
W41284
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot Email Issues (GoDaddy Hosted) |
06/18/2024 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 032154 |
|
W41259
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot GoDaddy Email Issues |
06/07/2024 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 032138 |
|
W41071
|
Onsite |
Linda Kasio
Work Requested: Deliver and setup RB's workstation. |
03/12/2024 02:00 pm |
Bryant Bagiac |
Invoiced Inv#: 031940 |
|
W41044
|
Onsite |
Linda Kasio
Work Requested: Deliver and setup RB's workstation |
03/05/2024 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 031941 |
|
W41017
|
Inhouse |
Linda Kasio
Work Requested: Install new SSD on Dell Optiplex 380. Install Windows 7 Pro. |
02/26/2024 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031910 |
|
W41008
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot RBs workstation. |
02/22/2024 01:54 pm |
Kevin Hsueh |
Invoiced Inv#: 031883 |
|
W40815
|
Onsite |
RB
Work Requested: Troubleshoot RB's workstation |
11/27/2023 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 031712 |
|
W40692
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot Server/Network |
10/11/2023 12:30 pm |
Kevin Hsueh |
Invoiced Inv#: 031623 |
|
W40616
|
Onsite |
Linda Kasio
Work Requested: Gain access to EMI GoDaddy account. Create new email account for Benny. |
09/12/2023 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031560 |
|
W40469
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot Ricky's workstation |
07/12/2023 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 031438 |
|
W40454
|
Inhouse |
Benny Ng
Work Requested: Extract EMIEST software from Benny's old Dell workstation |
07/05/2023 10:42 am |
Bryant Bagiac |
Invoiced Inv#: 031430 |
|
W40452
|
Onsite |
Benny Ng
Work Requested: Troubleshoot Benny's workstation and network connection |
07/05/2023 09:00 am |
Bryant Bagiac |
Invoiced Inv#: 031428 |
|
W40432
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot RB's workstation |
06/27/2023 02:00 pm |
Bryant Bagiac |
Invoiced Inv#: 031417 |
|
W40420
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot Network |
06/21/2023 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 031395 |
|
W40336
|
Onsite |
Linda Kasio
Work Requested: Deliver and install new APC UPS |
05/10/2023 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031319 |
|
W40304
|
Onsite |
Linda Kasio
Work Requested: Troubleshoot Network and Server. Per Linda Kasio, network and server drops randomly. |
04/28/2023 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031299 |
|
W40247
|
Onsite |
RB
Work Requested: Troubleshoot RB's workstation. |
04/05/2023 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 031233 |
|
W40116
|
Onsite |
Benny Ng
Work Requested: Troubleshoot Accounting Office Issues |
02/15/2023 04:00 pm |
Kevin Hsueh |
Void |
|
W40098
|
Onsite |
Benny Ng
Work Requested: Troubleshoot Xerox printing issues |
02/09/2023 09:00 am |
Kevin Hsueh |
Void |
|
W40072
|
Onsite |
Benny Ng
Work Requested: setup workstation for Benny |
01/31/2023 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031091 |
|
W40061
|
Onsite |
Benny Ng
Work Requested: Troubleshoot workstation and server. |
01/27/2023 10:00 am |
Kevin Hsueh |
Void |
|
W39936
|
Onsite |
Benny Ng
Work Requested: Troubleshoot Internet/Network. Internet/Network down. |
12/05/2022 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030963 |
|
W39112
|
Inhouse |
Cynthia Moises
Work Requested: Troubleshoot ACPACC Workstation. NOTE: Workstation CD Drive plastic casing was damaged when system was dropped off. |
01/31/2022 04:16 pm |
Kevin Hsueh |
Invoiced Inv#: 030400 |
|
W36214
|
Service Contract Onsite |
Cleo Canales
Work Requested: Troubleshoot Various Issues. |
02/19/2019 02:00 pm |
Kevin Hsueh |
Closed |
|
W36121
|
Service Contract Remote |
Cleo Canales
Work Requested: New account for new employee named Chat (Chat@emiglass.com) created by Rexman. Service request to mirror Chat@emiglass.com access rights with Cleo's access rights. |
01/15/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027689 |
|
W35792
|
Onsite |
Cleo Canales
Work Requested: Assist in locating Archived email |
10/12/2018 02:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027418 |
|
W35416
|
Service Contract Onsite |
Cleo Canales
Work Requested: Troubleshoot server - beeping heard in server room |
07/05/2018 12:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027147 |
|
W35264
|
Service Contract |
Cleo Canales
Work Requested: Troubleshoot Workstation |
05/15/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 026960 |
|
W35235
|
Service Contract |
Cleo Canales
Work Requested: Troubleshoot VPN issues. |
05/08/2018 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 026960 |
|
W35228
|
Service Contract |
Cleo Canales
Work Requested: Troubleshoot internet issues |
05/08/2018 03:30 pm |
Kevin Hsueh |
Void |
|
W35219
|
Service Contract |
Cleo Canales
Work Requested: Troubleshoot Workstation. |
05/03/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 026960 |
|
W35185
|
Service Contract Inhouse |
Cleo Canales
Work Requested: REMOTE SUPPORT: Troubleshoot HDD error message seen on screen. |
04/25/2018 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 026885 |
|
W35133
|
Service Contract |
Cleo Canales
Work Requested: Setup workstation |
04/16/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 026885 |
|
W35071
|
Service Contract Inhouse |
Cleo Canales
Work Requested: Troubleshoot 2 workstations |
03/30/2018 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 026885 |
|
W35070
|
Service Contract |
Cleo Canales
Work Requested: Troubleshoot workstation |
03/30/2018 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 026915 |
|
W35037
|
Service Contract |
Cleo Canales
Work Requested: Troubleshoot Network Issue |
03/23/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 026815 |
|
W35014
|
Service Contract |
Cleo Canales
Work Requested: Troubleshoot Network Issue |
03/19/2018 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 026815 |
| Name | Email Address | Work Phone | Mobile Phone | Position | ||
|---|---|---|---|---|---|---|
| Benny Ng | bkng@guam.net | |||||
| Benny Ng | bkng@guam.net | |||||
| Cleo Canales | cleoc@emiglass.com | 1-671-649-4527 | Secretary | |||
| Cynthia Moises | cy@emiglass.com | 671-646-7974 | Accounts Payable | |||
| Gavin Ng | gavin@emiglass.com | 671-649-4527 | 671-486-7181 | Operations Manager | ||
| Linda Kasio | Linda@emiw.net | |||||
| Linda Kasio | Linda@emiw.net | |||||
| Lucy | ||||||
| Lucy | ||||||
| RB | ||||||
| RB |
| Description | Charge Code | Month/Year | Total Hours | Total Hours Used | Remaining Hours | |
|---|---|---|---|---|---|---|
| 1TB Hard Drive Install | EMI0.4002 | 3 | 0 | 3 |