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New Customer New Work Order

Type in the Company Name (or any part of the Company Name) and then select from the possible choices based on the text you've entered.

Company:

Thompson, Thompson & Alcantara, P.C. (No Terms)

Phone 1:

671-472-2089

Address:

238 Archbishop Flores Street Suite 801
Hagatna, Guam
Guam 96910

Quick Stats

Work Orders

Open 1

Invoiced 18

Closed 112

Void 2

Contacts

Contracts/Projects

Hourly Rates

Notes

Work Order

#		Customer Work Requested	Scheduled Date/Time	Technician	Status
W42610 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot server and network	04/17/2026 01:44 pm	Kevin Hsueh	Submitted for Invoicing
W42529 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Add Emiline to Intak distribution group. Troubleshoot Vanessa Timeslips issue.	03/10/2026 02:30 pm	Kevin Hsueh	Closed
W42520 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Setup workstation for new employee	03/06/2026 09:00 am	Kevin Hsueh	Closed
W42480 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Setup Vanessa in Sureta's old office	02/18/2026 09:00 am	Kevin Hsueh	Closed
W42401 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Server/Network running slow	01/13/2026 10:00 am	Kevin Hsueh	Closed
W42373 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Check Extension 100 IP Phone Time. Setup Mitch email on his mobile phone.	12/09/2025 02:12 pm	Kevin Hsueh	Closed
W42332 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Reissue/Rekey SSL Certificate for remote.ttalaw.net	11/17/2025 09:30 am	Kevin Hsueh	Closed
W42278 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Correct time settings on IP Phones for extensions 101, 102, and 106	10/20/2025 03:30 pm	Kevin Hsueh	Closed
W42256 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: install and activate SonicWall license	10/07/2025 09:30 am	Chu Hsieh	Closed
W42076 View WO Open PDF	Service Contract Onsite	Todd Thompson Work Requested: Troubleshoot Todd's SonicWALL JunkStore access issues	07/31/2025 03:30 pm	Kevin Hsueh	Void
W42045 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Server stuck on Applying Computer settings.	07/22/2025 02:30 pm	Chu Hsieh	Closed
W42043 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Vanessa reported no internet access	07/22/2025 11:00 am	Chu Hsieh	Closed
W41983 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Update 3CX notification to send to Intake@ttalaw.net (originally set to TThompson@ttalaw.net)	06/23/2025 03:30 pm	Kevin Hsueh	Closed
W41956 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Vanessa reported 3CX inbound and outbound calls down.	06/09/2025 04:30 pm	Kevin Hsueh	Closed
W41916 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: work with allstar copier to setup scan to email	05/14/2025 10:30 am	Chu Hsieh	Closed
W41899 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Disconnect 2 offices in TTA from TTA Network. TTA will be leasing out the 2 offices to another firm.	05/06/2025 01:30 pm	Kevin Hsueh	Closed
W41795 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Vanessa reported IP Phone time is off	03/17/2025 09:30 am	Kevin Hsueh	Closed
W41660 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Scanned Email sent from Kyorcera copier are not being received.	01/10/2025 03:30 pm	Chu Hsieh	Closed
W41605 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: 3CX Version 20 Upgrade	12/05/2024 09:00 am	Kevin Hsueh	Closed
W41578 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Re-key and install new SSL Certificate	11/15/2024 09:00 am	Kevin Hsueh	Closed
W41555 View WO Open PDF	Service Contract Remote	Mitch Thompson Work Requested: Remote Support: Work with Mitch to complete Zurich Insurance Group Questionnaire	11/04/2024 09:30 am	Kevin Hsueh	Closed
W41530 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot Joephet's 3CX Extension/IP Phone	10/21/2024 02:00 pm	Kevin Hsueh	Closed
W41507 View WO Open PDF	Service Contract Onsite	Sureta San Nicolas Work Requested: Troubleshoot Suretas extension 102	10/07/2024 03:00 am	Kevin Hsueh	Closed
W41490 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Check access to https://abaretirement.com/plan-admin-resources/form-5500-filing-information/. Vanessa reported blocked message.	09/30/2024 08:30 am	Kevin Hsueh	Closed
W41449 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Install and activate Sonicwall Hosted Email Security Licenses	09/05/2024 10:00 am	Chu Hsieh	Closed
W41399 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot various issues	08/12/2024 10:30 am	Kevin Hsueh	Closed
W41261 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Deliver and setup new SonicWALL TZ370	06/07/2024 03:00 pm	Kevin Hsueh	Closed
W41220 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot 3CX Client on Front Desk Workstation. Install MS Office on Jophet's laptop	05/16/2024 10:30 am	Kevin Hsueh	Closed
W41153 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Restore 3CX Call Flow Settings	04/18/2024 05:00 pm	Kevin Hsueh	Closed
W41136 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot various issues	04/15/2024 09:00 am	Kevin Hsueh	Closed
W41074 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Work with Vanessa on 3CX call flow	03/19/2024 09:00 am	Kevin Hsueh	Closed
W41031 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Restart TTA Server	02/27/2024 06:00 pm	Kevin Hsueh	Closed
W40749 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Re-key SSL Certificate. Install new SSL Certificate.	10/30/2023 10:00 am	Kevin Hsueh	Closed
W40553 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Troubleshoot Server. Vanessa reported slowness when accessing network resources.	08/22/2023 09:00 am	Kevin Hsueh	Closed
W40473 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Venessa reported her PC ran out of disk space	07/13/2023 09:30 am	Chu Hsieh	Closed
W40402 View WO Open PDF	Service Contract Inhouse	Vanessa Santos-Pinkney Work Requested: Upgrade Lenovo Workstations to Windows 10 Pro	06/13/2023 09:00 am	Bryant Bagiac	Closed
W40398 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Troubleshoot emails not being delivered to gmail.com	06/09/2023 08:30 am	Kevin Hsueh	Closed
W40391 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot Various Issues	06/08/2023 02:00 pm	Kevin Hsueh	Closed
W40366 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Per Vanessa, TTA Office has power. No incoming and outgoing calls for 3CX.	05/30/2023 10:50 am	Kevin Hsueh	Closed
W40333 View WO Open PDF	Service Contract Inhouse	Vanessa Santos-Pinkney Work Requested: Install Sonic Wall VPN	05/09/2023 02:33 pm	Kevin Hsueh	Closed
W40326 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Deploy N-Able N-Central on all TTA workstations. Pick up old workstations, monitors, UPS and bring back to DSI for disposal.	05/08/2023 02:00 pm	Jayson Larot	Closed
W40092 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot server and 3CX	02/07/2023 01:30 pm	Kevin Hsueh	Closed
W40014 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Troubleshoot Todd's Outlook Issue	01/10/2023 10:00 am	Kevin Hsueh	Closed
W39881 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Troubleshoot Mitch Thompson's Outlook Issue	11/07/2022 10:30 am	Kevin Hsueh	Closed
W39849 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Upgrade 3CX Phone System from Version 15.5 to Version 18	10/18/2022 10:30 am	Jayson Larot	Closed
W39831 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Renew SSL Certificate. Install new SSL Certificate.	10/12/2022 08:30 am	Kevin Hsueh	Closed
W39765 View WO Open PDF	Service Contract Inhouse	Vanessa Santos-Pinkney Work Requested: Reprep mitch Thompson workstation	09/20/2022 12:49 pm	Kevin Hsueh	Closed
W39724 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot Mitch's Outlook Issues.	09/07/2022 08:30 am	Kevin Hsueh	Closed
W39713 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot Mitch's MS Office	09/02/2022 10:00 am	Kevin Hsueh	Closed
W39676 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Install UPS replacement batteries.	08/25/2022 03:00 pm	Jayson Larot	Closed
W39644 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot internet and 3CX issues.	08/16/2022 08:15 am	Kevin Hsueh	Closed
W39610 View WO Open PDF	Service Contract Onsite	Todd Thompson Work Requested: Transfer data to Todd's new Macbook.	08/02/2022 01:30 pm	Kevin Hsueh	Closed
W39500 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot Todd's workstation.	06/22/2022 02:30 pm	Kevin Hsueh	Invoiced Inv#: 030674
W39484 View WO Open PDF	Service Contract Onsite	Todd Thompson Work Requested: Troubleshoot Todd's email search issues	06/14/2022 10:30 am	Charles Rafanan	Closed
W39478 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Deliver and setup workstation for Todd	06/10/2022 02:00 pm	Charles Rafanan	Closed
W39469 View WO Open PDF	Service Contract Inhouse	Sureta San Nicolas Work Requested: Please see attached document	06/08/2022 01:47 pm	Charles Rafanan	Closed
W39368 View WO Open PDF	Service Contract Onsite	Todd Thompson Work Requested: Troubleshoot SonicWALL Junk Store	05/11/2022 02:00 pm	Kevin Hsueh	Closed
W39339 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot Todd Thompson's monitor issue. Grainy and discolored display.	05/03/2022 01:30 pm	Charles Rafanan	Closed
W39278 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Network down.	04/07/2022 09:30 am	Kevin Hsueh	Closed
W39260 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot 3CX Issues.	04/01/2022 02:00 pm	Alyx Bradley	Closed
W39241 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Upgrade Sureta's workstation to Windows 10. Create new employee profile and configure access.	03/24/2022 02:00 pm	Kevin Hsueh	Closed
W39166 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot various issues.	02/24/2022 08:30 am	Kevin Hsueh	Invoiced Inv#: 030435
W39152 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Check server after the installation of 118 updates started at noon.	02/18/2022 05:30 pm	Chu Hsieh	Invoiced Inv#: 030422
W39148 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: No internet or phone service	02/18/2022 09:00 am	Chu Hsieh	Closed
W39123 View WO Open PDF	Service Contract Inhouse	Vanessa Santos-Pinkney Work Requested: Setup Lenovo Workstation	02/08/2022 08:30 am	Charles Rafanan	Closed
W39078 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Pull new lines to spare office and conference room.	01/19/2022 09:30 am	Kevin Hsueh	Closed
W39044 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Restore 2021 Pleadings.docx file from backup.	01/04/2022 10:00 am	Kevin Hsueh	Closed
W38972 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot Joephet's timeslips access	12/09/2021 01:30 pm	Kevin Hsueh	Invoiced Inv#: 030279
W38956 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Clone HDD to new SSD for Mariana's workstatoin.	12/03/2021 09:00 am	Kevin Hsueh	Closed
W38951 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Clone HDD to new SSD for 2 workstations.	12/02/2021 09:00 am	Kevin Hsueh	Closed
W38821 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot Joephet's monitor issue	10/07/2021 11:00 am	Kevin Hsueh	Closed
W38804 View WO Open PDF	Service Contract Onsite	Sureta San Nicolas Work Requested: Troubleshoot Joephet's Monitor issues.	09/30/2021 11:00 am	Kevin Hsueh	Closed
W38790 View WO Open PDF	Service Contract Onsite	Todd Thompson Work Requested: Troubleshoot SSL	09/22/2021 02:33 pm	Kevin Hsueh	Closed
W38718 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Troubleshoot Vanessa's VPN access and Adobe software.	08/26/2021 08:30 am	Kevin Hsueh	Closed
W38717 View WO Open PDF	Service Contract Remote	Todd Thompson Work Requested: Troubleshoot Email. Setup SonicWALL Hosted Email Security.	08/25/2021 02:00 pm	Kevin Hsueh	Closed
W38710 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Setup VPN Access for Vanessa.	08/23/2021 03:00 pm	Kevin Hsueh	Closed
W38606 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Troubleshoot Todd's PDF issue.	07/08/2021 11:00 am	Kevin Hsueh	Closed
W38588 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Run 1 new network line.	07/01/2021 02:00 pm	Meryll Cruz	Closed
W38561 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot Network	06/22/2021 03:00 pm	Kevin Hsueh	Invoiced Inv#: 029892
W38547 View WO Open PDF	Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot server	06/23/2021 01:45 pm	Kevin Hsueh	Closed
W38519 View WO Open PDF	Service Contract Onsite	Todd Thompson Work Requested: Deliver and setup Todd's Workstation.	06/04/2021 10:30 am	Meryll Cruz	Closed
W38508 View WO Open PDF	Inhouse	Todd Thompson Work Requested: Install SSD	06/01/2021 10:00 am	Kevin Hsueh	Closed
W38507 View WO Open PDF	Service Contract Onsite	Sureta San Nicolas Work Requested: Troubleshoot various issues	05/28/2021 11:30 am	Kevin Hsueh	Closed
W38488 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Troubleshoot email issue. Unable to send and receive emails.	05/20/2021 08:30 am	Kevin Hsueh	Closed
W38396 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot 3CX Server.	04/19/2021 09:00 am	Kevin Hsueh	Closed
W38272 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Restart TTA Server. Per Vanessa, access to network resources are slow.	03/04/2021 12:00 pm	Kevin Hsueh	Closed
W38204 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Setup VPN access on Suretas workstation	01/28/2021 09:30 am	Kevin Hsueh	Closed
W38151 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Check Server Backup	01/05/2021 01:30 pm	Kevin Hsueh	Closed
W38145 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Install Foscam Plug in on Vanessa's workstation.	12/30/2020 10:30 am	Kevin Hsueh	Closed
W38115 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Clone Vanessas HDD to new SSD. Uprgade to Windows 10.	12/11/2020 09:00 am	Kevin Hsueh	Closed
W38091 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot server backup	12/04/2020 08:30 am	Kevin Hsueh	Closed
W38035 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot 3CX	11/10/2020 08:30 am	Kevin Hsueh	Closed
W38031 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: unable to receive emails from gpagwa.com. Add gpagwa.com to Sonicwall allowed list.	11/06/2020 10:30 am	Kevin Hsueh	Closed
W37873 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot outlook on Vanessas workstation	10/01/2020 08:30 am	Kevin Hsueh	Closed
W37813 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot internet access. no internet.	09/17/2020 09:00 am	Kevin Hsueh	Closed
W37772 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Check Server.	09/08/2020 10:00 am	Kevin Hsueh	Closed
W37644 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Unable to access Foscam wireless camera	07/20/2020 10:30 am	Chu Hsieh	Closed
W37596 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: install Sentinel antivirus	07/08/2020 09:00 am	Elser Edward	Closed
W37399 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot Todd's Workstation.	05/12/2020 10:30 am	Kevin Hsueh	Closed
W37375 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Convert recording received from Todd to 3CX format. Implement recording for all extension's voicemail greeting.	04/24/2020 10:00 am	Kevin Hsueh	Closed
W37310 View WO Open PDF	Service Contract Remote	Vanessa Santos-Pinkney Work Requested: Create new email distribution group	03/18/2020 11:00 am	Kevin Hsueh	Closed
W37236 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Deliver and setup external HDDs for server backup.	02/18/2020 04:00 pm	Kevin Hsueh	Closed
W37233 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Check Server UPS.	02/14/2020 04:00 pm	Kevin Hsueh	Closed
W37229 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Check Server	02/12/2020 03:00 pm	Kevin Hsueh	Closed
W37200 View WO Open PDF	Service Contract Onsite	Vanessa Santos-Pinkney Work Requested: Troubleshoot Timeslips on Todds workstation	01/29/2020 10:23 am	Kevin Hsueh	Void
W37162 View WO Open PDF	Service Contract Onsite	Mitch Thompson Work Requested: Upgrade Mitch Thompson's Workstation to Windows 10 Pro.	01/14/2020 08:30 am	Kevin Hsueh	Closed
W37113 View WO Open PDF	Service Contract Onsite	Sureta San Nicolas Work Requested: Troubleshoot Todds workstation	12/12/2019 01:30 pm	Kevin Hsueh	Closed
W37098 View WO Open PDF	Service Contract Onsite	Sureta San Nicolas Work Requested: Troubleshoot various issues.	12/06/2019 10:30 am	Kevin Hsueh	Closed
W37057 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Troubleshoot user profile	11/20/2019 10:30 am	Kevin Hsueh	Invoiced Inv#: 028618
W37052 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Troubleshoot Various Issues.	11/19/2019 10:30 am	Kevin Hsueh	Closed
W37024 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Setup new user on Cristies workstation	11/14/2019 11:00 am	Kevin Hsueh	Closed
W36917 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Setup new printer for Todd	10/10/2019 10:30 am	Kevin Hsueh	Closed
W36894 View WO Open PDF	Service Contract Remote	Cristie Graniel Work Requested: Add domain to SonicWALL Whitelist.	10/02/2019 10:30 am	Kevin Hsueh	Closed
W36884 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Troubleshoot corrupted Word Perfect file.	09/30/2019 12:00 pm	Kevin Hsueh	Closed
W36873 View WO Open PDF	Service Contract Remote	Cristie Graniel Work Requested: Check access to ttalaw.net. Not accessible per Todd Thompson.	09/25/2019 11:00 am	Kevin Hsueh	Closed
W36789 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Troubleshoot QuickBooks Issue.	08/22/2019 08:30 am	Kevin Hsueh	Closed
W36754 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Add gpawa.com to SonicWALL Whitelist.	08/12/2019 10:54 am	Kevin Hsueh	Closed
W36443 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: troubleshoot various issues	04/25/2019 09:30 am	Kevin Hsueh	Closed
W36288 View WO Open PDF	Service Contract Remote	Cristie Graniel Work Requested: Troubleshoot 3CX. Calls to Australia show "Forbidden".	03/12/2019 11:00 am	Kevin Hsueh	Invoiced Inv#: 027881
W36253 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Deliver and setup workstation for Mitch	03/05/2019 08:30 am	Kevin Hsueh	Closed
W36248 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Install SSD on Mitch's workstation	03/01/2019 09:00 am	Kevin Hsueh	Closed
W36211 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Troubleshoot Joephets workstation	02/15/2019 11:00 am	Kevin Hsueh	Closed
W36191 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Troubleshoot Network Slowness Issues.	02/11/2019 01:30 pm	Kevin Hsueh	Invoiced Inv#: 027786
W36182 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Troubleshoot Mitch's workstation	02/07/2019 10:30 am	Kevin Hsueh	Invoiced Inv#: 027786
W36078 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Troubleshoot WiFi Router.	01/04/2019 10:30 am	Kevin Hsueh	Invoiced Inv#: 027702
W36059 View WO Open PDF	Service Contract Onsite	Cristie Graniel Work Requested: Troubleshoot Todd's Dragon Naturally Speaking Software.	12/21/2018 11:30 am	Kevin Hsueh	Invoiced Inv#: 027611
W35686 View WO Open PDF	Service Contract Inhouse	Cristie Graniel Work Requested: Reprep desktop	10/22/2018 01:30 pm	Kevin Hsueh	Invoiced Inv#: 027432
W35676 View WO Open PDF	Service Contract Onsite	Work Requested: Troubleshoot 3CX issues	09/13/2018 11:00 am	Jordan Gimmen	Invoiced Inv#: 027341
W35602 View WO Open PDF	Service Contract Inhouse	Cristie Graniel Work Requested: Complete AIG Data Security Excel Spreadsheet.	08/20/2018 09:00 am	Kevin Hsueh	Invoiced Inv#: 027252
W35536 View WO Open PDF	Inhouse	Cristie Graniel Work Requested: TTA DSI Conference Room Rental.	08/03/2018 12:00 pm	Kevin Hsueh	Invoiced Inv#: 027280
W35269 View WO Open PDF	Service Contract	Cristie Graniel Work Requested: Install QuickBooks on Cristie's PC	05/16/2018 10:00 am	Jordan Gimmen	Invoiced Inv#: 026974
W35247 View WO Open PDF	Service Contract	Cristie Graniel Work Requested: Troubleshoot IP phone Set up second monitor for 1 user	05/11/2018 12:00 pm	Jordan Gimmen	Invoiced Inv#: 026974
W35063 View WO Open PDF	Service Contract	Cristie Graniel Work Requested: Troubleshoot Server	03/29/2018 10:30 am	Kevin Hsueh	Invoiced Inv#: 026831

Name	Email Address	Work Phone	Mobile Phone	Position
Cristie Graniel	cgraniel@ttalaw.net	+1 671-472-2089
Mitch Thompson	mthompson@ttalaw.net	671-472-2089		Attorney At Law
Sureta San Nicolas	ssannicolas@ttalaw.net	671-472-2089		Secretary
Todd Thompson	tthompson@ttalaw.net	4722089
Vanessa Santos-Pinkney	vspinkney@ttalaw.net	671-472-2089	671-777-3482	Legal Secretary

Name	Charge Code	Rate ($)
Additional Hour (SERVICE CONTRACT)	TTA0.6011	110.00
After Hour Service 2026	DSIG.4080	220.00
After Hour Service Charge (SERVICE CONTRACT)	TTA0.6011	165.00
Emergency Response 2026	DSIG.4079	300.00
Standard Service Hour Rate 2026	DSIG.4078	150.00
TTA, PC - Service Contract (05/01/25 - 04/30/26)	TTA0.6011	0.00
Warranty Service 2026	DSIG.4081	0.00

	Description	Charge Code	Month/Year	Total Hours	Total Hours Used	Remaining Hours
	Service Contract (05/01/25 - 04/30/26)	TTA0.6011		4	1	3

Last Updated by: Jessica Limo | 04/03/2025 04:13 pm