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Company:

Guam Insurance Adjusters (No Terms)

Phone 1:

671-472-6288

Address:

P.O. Box 822
Hagatna, Guam
Guam 96932

Website:

www.AIG.com

Quick Stats

Work Orders

Open 0

Invoiced 59

Closed 35

Void 3

Contacts

Contracts/Projects

Hourly Rates

Notes

#	Notes	Date/Time Added	Date/Time Modified

Work Order

#		Customer Work Requested	Scheduled Date/Time	Technician	Status
W42035 View WO Open PDF	Onsite	Wendy Bagiac Work Requested: Printing issues	07/16/2025 01:30 pm		Invoiced Inv#: 032919
W41698 View WO Open PDF	Onsite	Wendy Bagiac Work Requested: Confirm printing works and scan to USB drive works properly	02/03/2025 02:00 pm	Chu Hsieh	Invoiced Inv#: 032557
W41685 View WO Open PDF	Onsite	Wendy Bagiac Work Requested: Meeting with Eli, Ian, and GTA to relocate Metro-e and router/network equipment to new office location.	01/28/2025 10:00 am	Chu Hsieh	Invoiced Inv#: 032540
W41674 View WO Open PDF	Onsite	Wendy Bagiac Work Requested: Eli from AIG request to setup 3 Xerox printers for local direct print and create shares on all three laptops. Naming convention User-Printer_Number Wendy-VersaLink_1 Wendy-VersaLink_2 Wendy-MultifunctionPrinter Lou-VersaLink_1 Lou-VersaLink_2 Lou-MultifunctionPrinter Anne-VersaLink_1 Anne-VersaLink_2 Anne-MultifunctionPrinter	01/21/2025 02:00 pm	Chu Hsieh	Invoiced Inv#: 032522
W40903 View WO Open PDF	After Hours Onsite	Bridget Bagiac Work Requested: Troubleshoot slow internet speed on VPN with AIG support.	01/09/2024 05:00 pm	Chu Hsieh	Invoiced Inv#: 031797
W40671 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Replace batteries in 2 UPS in server room	10/02/2023 03:30 pm	Bryant Bagiac	Closed
W40524 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Troubleshoot Wendy's network connection.	08/07/2023 03:00 pm	Bryant Bagiac	Invoiced Inv#: 031492
W40331 View WO Open PDF	Onsite	Justin Masnayon Work Requested: GIA Project: Computer equipment assessment at Lin's Jewelry	05/09/2023 10:30 am	Kevin Hsueh	Closed
W40250 View WO Open PDF	Inhouse	Bridget Bagiac Work Requested: Wipe out data from computers. Return to factory setting.	04/05/2023 04:21 pm	Kevin Hsueh	Invoiced Inv#: 031234
W39547 View WO Open PDF	Service Contract Inhouse	Bridget Bagiac Work Requested: warranty support	07/18/2022 01:00 pm	Kevin Hsueh	Closed
W39227 View WO Open PDF	Inhouse	Bridget Bagiac Work Requested: Replace System Board	03/18/2022 11:00 am	Charles Rafanan	Closed
W39146 View WO Open PDF	Inhouse	Bridget Bagiac Work Requested: Screen flashing colors	02/17/2022 03:18 pm	Chu Hsieh	Void
W38865 View WO Open PDF	Inhouse	Bridget Bagiac Work Requested: Computer keeps shutting off and will not turn on	11/02/2021 10:06 am	Charles Rafanan	Closed
W38841 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Reinstall Windows 10 Pro on Dell Latitude Laptop.	10/22/2021 09:00 am	Kevin Hsueh	Invoiced Inv#: 030165
W38760 View WO Open PDF	Inhouse	Bridget Bagiac Work Requested: Screen is white and is not working	09/13/2021 04:00 pm	Kevin Hsueh Chu Hsieh	Closed
W38667 View WO Open PDF	Inhouse	Bridget Bagiac Work Requested: Updating laptops	08/04/2021 09:00 am	Kevin Hsueh	Closed
W38611 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Relocate SCCM Server.	07/12/2021 08:30 am	Kevin Hsueh	Closed
W38486 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Troubleshoot PC issue	05/19/2021 11:15 am	Chu Hsieh	Closed
W38387 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Deliver 12 laptops, cable locks, mouses, hdmi to vga adaptors and computer cases	04/13/2021 03:00 pm	Meryll Cruz	Closed
W38210 View WO Open PDF	Service Contract Inhouse	Bridget Bagiac Work Requested: Install fan	02/02/2021 08:39 am	Kevin Hsueh	Closed
W38207 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Deliver and install Dell Optiplex PSU.	02/01/2021 09:00 am	Kevin Hsueh	Closed
W38191 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Troubleshoot Joey's workstation.	01/22/2021 09:00 am	Kevin Hsueh	Closed
W38183 View WO Open PDF	Service Contract Inhouse	Bridget Bagiac Work Requested: Laptop A - fan keeps making noise. if the fan needs to be replaced, she wants us to swap the fan with the one from Laptop B. Laptop B - Bridget bought 2 new Batteries (one from DSI) but they dont seem to be holding charge as it dies out quickly. She said if batteries are not good, she is ok to just use the power cord.	01/19/2021 08:39 am	Kevin Hsueh	Closed
W38157 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Troubleshoot Wendys Workstation.	01/14/2021 09:30 am	Kevin Hsueh	Closed
W38012 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Restore data to CJ's workstation.	10/30/2020 01:30 pm	Kevin Hsueh	Closed
W38001 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Reimage CJ's workstation.	10/28/2020 10:00 am	Kevin Hsueh	Closed
W37934 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Tone, trace, and document trunk lines and AltiGen DIDs.	10/13/2020 09:30 am	Kevin Hsueh	Closed
W37743 View WO Open PDF	Service Contract Inhouse	Bridget Bagiac Work Requested: Bridget spoke with chu	08/25/2020 10:30 am	Kevin Hsueh	Closed
W37249 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Pickup old Dell workstations, printer, and line conditioner from GIA. DSI to dispose of the items.	02/19/2020 11:00 am	Chu Hsieh	Closed
W37240 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Pickup Workstations and bring back to DSI.	02/19/2020 10:37 am	Kevin Hsueh	Closed
W37215 View WO Open PDF	Service Contract Remote	Bridget Bagiac Work Requested: Conference call to with AIG team	02/06/2020 03:00 pm	Chu Hsieh	Closed
W37123 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Check Xerox Accounting Printer DNS settings	12/18/2019 10:30 am	Kevin Hsueh	Closed
W37120 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Troubleshoot Timeclock.	12/17/2019 01:30 pm	Kevin Hsueh	Closed
W37009 View WO Open PDF	Service Contract Inhouse	Bridget Bagiac Work Requested: Troubleshoot and repair desktop system.	11/07/2019 12:00 am	Chu Hsieh	Closed
W36780 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Activate Analog Line for Bridget's Extension 401.	08/19/2019 03:30 pm	Kevin Hsueh	Invoiced Inv#: 028390
W36761 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Troubleshoot Altigen analog lines	08/13/2019 03:00 pm	Kevin Hsueh	Invoiced Inv#: 028369
W36739 View WO Open PDF	Project Onsite	Bridget Bagiac Work Requested: Install RighFax and MaxCommunicator on Anne's workstation.	08/05/2019 11:00 am	Kevin Hsueh	Invoiced Inv#: 028288/028355
W36722 View WO Open PDF	Inhouse	Bridget Bagiac Work Requested: Reprep Dell Latitude E7250	07/30/2019 09:30 am	Kevin Hsueh	Invoiced Inv#: 028337
W36720 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Troubleshoot Various Issues.	07/29/2019 01:30 pm	Kevin Hsueh	Invoiced Inv#: 028332
W36718 View WO Open PDF	Project Onsite	Bridget Bagiac Work Requested: reimage workstation.	07/29/2019 01:30 pm	Kevin Hsueh	Closed
W36689 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Check Bridget PC. Not booting up	07/15/2019 04:45 pm	Chu Hsieh	Invoiced Inv#: 028297
W36684 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Reimage workstation.	07/11/2019 10:30 am	Kevin Hsueh	Closed
W36682 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Create USB media to reprep Anne Santos PC	07/10/2019 02:00 pm	Chu Hsieh	Invoiced Inv#: 028288
W36625 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Troubleshoot IP Phones	06/20/2019 11:30 am	Kevin Hsueh	Void
W36608 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Secure raceways with mounting screws.	06/14/2019 03:30 pm	Jason Soliva	Closed
W36568 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Replace remaining ups batteries	06/04/2019 02:30 pm	Chu Hsieh	Closed
W36564 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Altigen IP phone down	06/03/2019 03:00 pm	Chu Hsieh	Closed
W36544 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Check battery	05/29/2019 02:00 pm	Chu Hsieh	Closed
W36411 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Resecure the fallen cable raceways	04/12/2019 10:00 am	Chu Hsieh	Invoiced Inv#: 027188/028014
W36380 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: AIG request changing DNS settings to 167.230.93.3 and 167.230.93.5	04/04/2019 02:00 pm	Chu Hsieh	Closed
W36178 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Re-secure Network Cables	02/06/2019 02:00 pm	Earl James Flores	Closed
W36171 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Assist and run 1 cable to conference room.	02/01/2019 09:30 am	Jason Soliva	Closed
W36170 View WO Open PDF	Project Onsite	Bridget Bagiac Work Requested: Run 1 Cable to the conference room and termination.	02/01/2019 09:30 am	Earl James Flores	Invoiced Inv#: 027751
W36167 View WO Open PDF	Project Onsite	Bridget Bagiac Work Requested: Run 3 Network Cables at GIA	01/31/2019 09:30 am	Earl James Flores	Invoiced Inv#: 027751
W36166 View WO Open PDF	Project Onsite	Bridget Bagiac Work Requested: Run 3 cables	01/31/2019 09:30 am	Jason Soliva	Closed
W36023 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Unable to remote access to RightFax server	12/11/2018 01:30 pm	Chu Hsieh	Invoiced Inv#: 027188
W35977 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Troubleshoot DP server issue	11/28/2018 02:00 pm	Chu Hsieh	Invoiced Inv#: 027619
W35943 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Troubleshoot IP phones/desktops	11/19/2018 09:00 am	Jordan Gimmen	Void
W35938 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Change IP addresses for servers	11/16/2018 05:00 pm	Jordan Gimmen	Invoiced Inv#: 027585
W35925 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Assist PI AIG Team in remoting into DP server	11/14/2018 10:00 am	Jordan Gimmen	Invoiced Inv#: 027575
W35909 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Troubleshoot GIA DP imaging	11/09/2018 11:00 am	Jordan Gimmen	Invoiced Inv#: 027561
W35872 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Start imaging desktop	11/01/2018 09:30 am	Jordan Gimmen	Invoiced Inv#: 027544
W35818 View WO Open PDF	Project Onsite	Bridget Bagiac Work Requested: Mount APs	10/19/2018 02:30 pm	Jordan Gimmen	Invoiced Inv#: 027480
W35779 View WO Open PDF	Project Onsite	Bridget Bagiac Work Requested: Network cabling	10/11/2018 10:00 am	Jordan Gimmen	Invoiced Inv#: 027480
W35772 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Deliver and install HDD	10/05/2018 09:00 am	Jordan Gimmen	Invoiced Inv#: 027434
W35705 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Troubleshoot DP server	09/19/2018 10:00 am	Jordan Gimmen	Invoiced Inv#: 027188
W35594 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Reinstall Anne's printer	08/16/2018 01:00 pm	Jordan Gimmen	Invoiced Inv#: 027188
W35573 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Work with AIG IT to connect new router to new Verizon circuit.	08/11/2018 10:30 am	Kevin Hsueh	Invoiced Inv#: 027298
W35498 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Troubleshoot RDP access and DP server	07/25/2018 10:30 am	Jordan Gimmen	Invoiced Inv#: 027188
W35461 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Set up RDP remediation settings for Oracle on 3 PCs listed by Gian	07/16/2018 09:30 am	Jordan Gimmen	Invoiced Inv#: 027188
W35440 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Troubleshoot server Retrieve desktop BIOS version for Gian	07/10/2018 11:00 am	Jordan Gimmen	Invoiced Inv#: 027188
W35421 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Set up CJ's PC	07/06/2018 09:30 am	Jordan Gimmen	Invoiced Inv#: 027188
W35413 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Troubleshoot phone system - Altigen	07/05/2018 09:30 am	Jordan Gimmen	Invoiced Inv#: 027188
W35411 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Pick up computer equipment for disposal.	07/03/2018 03:00 pm	Christopher Unsiog	Invoiced Inv#: 027188
W35384 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Deploy desktops.	06/22/2018 09:30 am	Christopher Unsiog	Invoiced Inv#: 027188
W35383 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Continue deploying desktops	06/22/2018 09:30 am	Jordan Gimmen	Invoiced Inv#: 027188
W35382 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Deploy desktops	06/21/2018 10:00 am	Jordan Gimmen	Invoiced Inv#: 027188
W35381 View WO Open PDF	Onsite	Bridget Bagiac Work Requested: Deploy desktops.	06/21/2018 10:30 am	Christopher Unsiog	Invoiced Inv#: 027146
W35380 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Deploy desktops and laptops to users image desktops as required.	06/20/2018 01:30 pm	Christopher Unsiog	Invoiced Inv#: 027144
W35377 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Deploy desktops and laptops to users Continue imaging desktops as required	06/20/2018 01:30 pm	Jordan Gimmen	Invoiced Inv#: 026336
W35363 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Imaging desktops.	06/15/2018 02:00 pm	Christopher Unsiog	Invoiced Inv#: 026336
W35361 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Image desktops	06/14/2018 10:00 am	Jordan Gimmen	Invoiced Inv#: 026336
W35360 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Imaging desktops.	06/14/2018 10:00 am	Christopher Unsiog	Invoiced Inv#: 026336
W35354 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Troubleshoot PC imaging	06/12/2018 02:30 pm	Jordan Gimmen	Invoiced Inv#: 026336
W35333 View WO Open PDF	Service Contract Inhouse	Bridget Bagiac Work Requested: Reprep laptop	06/05/2018 08:30 am	Jordan Gimmen	Invoiced Inv#: 026336
W35332 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Continue troubleshooting Windows 10 imaging with Dineshraj	06/05/2018 11:30 am	Jordan Gimmen	Invoiced Inv#: 026336
W35329 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Troubleshoot Windows 10 imaging	06/04/2018 01:30 pm	Jordan Gimmen	Invoiced Inv#: 026336
W35305 View WO Open PDF	Service Contract Onsite	Bridget Bagiac Work Requested: Work with Malaysia AIG IT on imaging issues	05/29/2018 11:30 am	Jordan Gimmen	Invoiced Inv#: 026336
W35246 View WO Open PDF	Service Contract	Bridget Bagiac Work Requested: Troubleshoot DP server	05/11/2018 11:00 am	Jordan Gimmen	Invoiced Inv#: 026336
W35243 View WO Open PDF	Service Contract	Bridget Bagiac Work Requested: Test imaging desktop Retrieve MAC address of test laptop	05/10/2018 10:00 am	Jordan Gimmen	Invoiced Inv#: 026336
W35191 View WO Open PDF		Bridget Bagiac Work Requested: Troubleshoot imaging of Windows desktop	04/26/2018 11:30 am	Jordan Gimmen	Invoiced Inv#: 026336
W35173 View WO Open PDF	Service Contract	Bridget Bagiac Work Requested: Troubleshoot Windows desktop imaging	04/23/2018 02:00 pm	Jordan Gimmen	Invoiced Inv#: 026336
W35139 View WO Open PDF	Service Contract	Bridget Bagiac Work Requested: Deliver GIA equipment	04/17/2018 10:00 am	Christopher Unsiog	Invoiced Inv#: 026336
W35114 View WO Open PDF	Service Contract	Bridget Bagiac Work Requested: Check GIA PC imaging	04/11/2018 11:30 am	Jordan Gimmen	Invoiced Inv#: 026336
W35110 View WO Open PDF	Service Contract	Bridget Bagiac Work Requested: Work with Gian to test imaging Windows PC	04/10/2018 03:30 pm	Jordan Gimmen	Invoiced Inv#: 026336
W35105 View WO Open PDF	Service Contract	Bridget Bagiac Work Requested: Create Windows image for desktop deployment	04/09/2018 03:30 pm	Jordan Gimmen	Invoiced Inv#: 026336
W35051 View WO Open PDF	Service Contract	Bridget Bagiac Work Requested: Copy Windows image and install guide from GIA server	03/27/2018 03:00 pm	Jordan Gimmen	Invoiced Inv#: 026336

Hourly Rates

Name	Charge Code	Rate ($)
After Hour Service 2026	DSIG.4080	220.00
Emergency Response 2026	DSIG.4079	300.00
GIA - Battery Pack Install on Smart-UPS RT	GIA0.4008	0.00
GIA - Computer Equipment Assessment at Lin's Jewelry	GIA0.4007	0.00
Guam Insurance Adjusters - Network Cabling Project	GIA0.4005	0.00
Guam Insurance Adjusters - Network Cabling Project	GIA0.4003	0.00
Guam Insurance Adjusters - Reimaging Project	GIA0.4006	0.00
Guam Insurance Adjusters - Service Contract	GIA0.6008	0.00
Standard Service 2025	DSIG.4074	150.00
Standard Service Hour Rate 2026	DSIG.4078	150.00
Warranty Service 2026	DSIG.4081	0.00
Warranty Support	DSIG.0133	0.00
Warranty Support	DSIG.2001	0.00

Contracts/Projects

	Description	Charge Code	Month/Year	Total Hours	Total Hours Used	Remaining Hours
	Battery Pack Install on Smart - UPS RT	GIA0.4008		1	0	1
	Computer Equipment Assessment at Lin's Jewelry - UPS RT	GIA0.4007		6	0	6

Note: indicates as Active; indicates as Inactive; indicates as Shared Contract

Last Updated by: Jessica Limo | 01/22/2021 01:53 am

Name	Email Address	Work Phone	Mobile Phone	Position
Bridget Bagiac	bridget.bagiac@aig.com	671-472-6341	671-688-9441	Financial Supervisor
Justin Masnayon	Justincraig.Masnayon@aig.com
Justin Masnayon	Justincraig.Masnayon@aig.com
Wendy Bagiac	Wendy.Bagiac@aig.com	671-472-6288		Adjuster II Complex Claims
Wendy Bagiac	Wendy.Bagiac@aig.com