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Office of Public Accountability (No Terms)
238 Archbishop Flores Street  
Hagatna,  Guam 
Guam 96910

Quick Stats

Contacts

Contracts/Projects

Hourly Rates

Notes

Notes

# Notes Date/Time Added Date/Time Modified

Work Order

# Customer
Work Requested
Scheduled Date/Time Technician Status
W42313
Onsite Thomas Battung
Work Requested:
Setup new IT&E Trunks and Internet WAN IP on OPA 3CX Phone System
11/05/2025
09:30 am
Kevin Hsueh
Closed
W42109
Service Contract
Onsite
Thomas Battung
Work Requested:
- Deliver and Install Promethean Soundbar. - POC is Thomas Battung at 671-475-0390 ext 203.
08/14/2025
09:30 am
Sean Bacani
Closed
W42108
Onsite Thomas Battung
Work Requested:
Conduct the Promethean ActivPanel V10 End-User Training at the Office of Public Accountability.
08/14/2025
09:30 am
Alahas Pereda
Closed
W42024
Onsite Thomas Battung
Work Requested:
Deliver and install Qty 1 – Promethean ActivPanel V10 75”, Promethean Mobile stand, Logitech webcam, APC Back-UPS, and Logitech wireless combo to Suite 401, DNA Building. Set up will be done in the conference room.
07/14/2025
09:00 am
Sean Bacani
Closed
W42023
Onsite Thomas Battung
Work Requested:
Deliver and install Qty 1 – Promethean ActivPanel V10 75”, Promethean Mobile stand, Logitech webcam, APC Back-UPS, and Logitech wireless combo to Suite 401, DNA Building. Set up will be done in the conference room.
07/14/2025
09:00 am
Kevin Hsueh
Closed
W41612
Remote Thomas Battung
Work Requested:
Upgrade 3CX to Version 20
12/09/2024
09:30 am
Kevin Hsueh
Closed
W40054
Onsite Vincent Duenas
Work Requested:
Relocate ActivSoundbar to the bottom of the AP9.
01/25/2023
02:00 pm
Jayson Larot
Closed
W39984
Onsite Vincent Duenas
Work Requested:
Conduct Promethean end-user training for OPA
01/04/2023
01:30 pm
KaeAna Dee Camacho
Closed
W39962
Onsite Vincent Duenas
Work Requested:
Troubleshoot OPA 3CX Server down.
12/15/2022
01:30 pm
Jayson Larot
Invoiced
Inv#: 030986
W39948
Onsite Vincent Duenas
Work Requested:
install 1 promethean titanium panel to OPA (DNA bldg 4th floor) SN: 9A754M833K20650238
12/08/2022
11:23 am
Jayson Larot
Void
W39942
Onsite Vincent Duenas
Work Requested:
Deliver and install ActivPanel 75in w/ mobile stand, activsoundbar and wifi module. Also, to pick up AP9 loaner panel and accessories box.
12/07/2022
10:00 am
Jayson Larot
Closed
W39928
Onsite Vincent Duenas
Work Requested:
Deliver Promethean Board Loaner w/ keyboard, mouse and camera to OPA.
12/02/2022
10:00 am
Jayson Larot
Closed
W39924
Onsite Thomas Battung
Work Requested:
OPA reported UPS where 3CX Phone System is connect to is showing red LED and beeping.
12/01/2022
01:30 pm
Kevin Hsueh
Closed
W39922
Onsite Vincent Duenas
Work Requested:
Conduct end-user training for OPA Promethean loaner
12/02/2022
10:45 am
KaeAna Dee Camacho
Closed
W39832
Onsite Vincent Duenas
Work Requested:
Provision IP Phone on 9th floor.
10/12/2022
09:30 am
Kevin Hsueh
Closed
W39821
Onsite Vincent Duenas
Work Requested:
Reconfigure 3CX Phone System to use new IT&E trunks and IT&E internet.
10/10/2022
09:30 am
Kevin Hsueh
Invoiced
Inv#: 030872
W39664
Onsite Vincent Duenas
Work Requested:
Work with OPA IT support for 3CX Phone System firewall port forwarding.
08/23/2022
09:00 am
Kevin Hsueh
Closed
W39653
Onsite Vincent Duenas
Work Requested:
Cutover to 3CX Phone System
08/18/2022
10:00 am
Kevin Hsueh
Closed
W39650
Onsite Vincent Duenas
Work Requested:
Cutover to 3CX Phone System.
08/18/2022
09:00 am
Kevin Hsueh
Void
W39649
Onsite Vincent Duenas
Work Requested:
3CX End User and Admin Training.
08/17/2022
10:00 am
Kevin Hsueh
Closed
W39645
Onsite Vincent Duenas
Work Requested:
OPA 3CX Project
08/16/2022
10:00 am
Kevin Hsueh
Closed
W39609
Onsite Vincent Duenas
Work Requested:
Provision IP Phones with extensions
08/02/2022
01:30 pm
Jayson Larot
Closed
W39575
Onsite Vincent Duenas
Work Requested:
Deploy 3CX Phone System Server onsite at OPA
07/26/2022
09:30 am
Jayson Larot
Closed
W38378
Service Contract
Remote
Christian Rivera
Work Requested:
Generate and send March 2021 monthly report
04/09/2021
09:30 am
Kevin Hsueh
Closed
W38318
Onsite Clariza Mae Roque
Work Requested:
Work with IT&E to update SonicWALL with new WAN IP Settings. Setup 1 SSL VPN License. Troubleshoot Fred's laptop battery issue.
03/19/2021
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 029665
W38276
Onsite Christian Rivera
Work Requested:
Setup SonicWALL SSL VPN
03/09/2021
10:00 am
Kevin Hsueh
Invoiced
Inv#: 029635
W38268
Service Contract
Remote
Christian Rivera
Work Requested:
Generate and send February 2021 monthly report
03/02/2021
03:30 pm
Kevin Hsueh
Closed
W38213
Service Contract
Remote
Christian Rivera
Work Requested:
Generate and send January 2021 Monthly Report.
02/02/2021
03:30 pm
Kevin Hsueh
Closed
W38176
Onsite Clariza Mae Roque
Work Requested:
Troubleshoot server backup. Troubleshoot BJ's laptop.
01/14/2021
09:30 am
Kevin Hsueh
Invoiced
Inv#: 029535
W38154
Service Contract
Remote
Clariza Mae Roque
Work Requested:
Generate and send December 2020 Monthly Report
01/06/2021
01:00 pm
Kevin Hsueh
Closed
W38087
Service Contract
Remote
Clariza Mae Roque
Work Requested:
Generate and send November Monthly Report
12/02/2020
11:30 am
Kevin Hsueh
Closed
W38063
Service Contract
Remote
Clariza Mae Roque
Work Requested:
Activate SonicWALL CGSS License
11/20/2020
08:30 am
Kevin Hsueh
Closed
W38043
Onsite Christian Rivera
Work Requested:
Work with IT&E to cutover to new services.
11/12/2020
08:30 am
Kevin Hsueh
Invoiced
Inv#: 029434
W38021
Service Contract
Remote
Marisol Andrade
Work Requested:
Generate and send October 2020 Monthly Report
11/03/2020
08:00 am
Kevin Hsueh
Closed
W37878
Service Contract
Remote
Marisol Andrade
Work Requested:
Generate and send September 2020 Monthly Report
10/01/2020
10:30 am
Kevin Hsueh
Closed
W37762
Service Contract
Remote
Christian Rivera
Work Requested:
Generate and send August 2020 Monthly Report.
09/01/2020
11:00 am
Kevin Hsueh
Closed
W37695
Service Contract
Remote
Christian Rivera
Work Requested:
Generate and send July 2020 Monthly Report
08/05/2020
09:30 am
Kevin Hsueh
Closed
W37667
Service Contract
Onsite
Clariza Mae Roque
Work Requested:
- check user laptops
07/31/2020
10:30 am
Kevin Hsueh
Invoiced
Inv#: 029199
W37592
Service Contract
Remote
Christian Rivera
Work Requested:
Generate and send June 2020 Monthly Report
07/02/2020
08:30 am
Kevin Hsueh
Closed
W37463
Service Contract
Remote
Marisol Andrade
Work Requested:
Generate and send May monthly report
06/01/2020
04:30 pm
Kevin Hsueh
Closed
W37419
Remote Christian Rivera
Work Requested:
OPA unable to access google calendars.
05/18/2020
11:00 am
Kevin Hsueh
Invoiced
Inv#: 028980
W37382
Service Contract
Remote
Marisol Andrade
Work Requested:
Generate and send April Monthly Report.
05/04/2020
08:30 am
Kevin Hsueh
Closed
W37345
Service Contract
Remote
Marisol Andrade
Work Requested:
Generate and send March 2020 Monthly Report
04/03/2020
09:00 am
Kevin Hsueh
Closed
W37275
Service Contract
Remote
Clariza Mae Roque
Work Requested:
Generate and send February Monthly Report
03/03/2020
08:30 am
Kevin Hsueh
Void
W37210
Service Contract
Onsite
Clariza Mae Roque
Work Requested:
Generate and send January 2020 Monthly Report
02/04/2020
01:30 pm
Kevin Hsueh
Closed
W37161
Onsite Clariza Mae Roque
Work Requested:
Troubleshoot workstations.
01/13/2020
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 028716
W37156
Onsite Christian Rivera
Work Requested:
Troubleshoot workstation issues
01/10/2020
12:30 pm
Kevin Hsueh
Void
W37147
Onsite Christian Rivera
Work Requested:
Setup new printer. troubleshoot workstation
01/07/2020
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 028708
W37141
Service Contract
Remote
Edlyn Dalisay
Work Requested:
Generate and send December 2019 Monthly Report.
01/03/2020
04:30 pm
Kevin Hsueh
Closed
W37140
Onsite Edlyn Dalisay
Work Requested:
Backup data from old Xerox Machine.
01/03/2020
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 028705
W37093
Service Contract
Remote
Edlyn Dalisay
Work Requested:
Generate and send November Monthly Report.
12/04/2019
02:30 pm
Kevin Hsueh
Closed
W37070
Onsite Edlyn Dalisay
Work Requested:
Deliver and setup 1 workstation and 2 laptops.
11/22/2019
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 028625
W37059
Inhouse Edlyn Dalisay
Work Requested:
Download and Install QuickBooks 2020 Pro on 1 HP workstation and 2 Lenovo ThinkPads.
11/20/2019
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 028619
W37049
Inhouse Edlyn Dalisay
Work Requested:
Upgrade 1 HP Workstation and 2 Lenovo ThinkPads to Windows 10 Pro.
11/18/2019
10:30 am
Kevin Hsueh
Invoiced
Inv#: 028615
W37023
Onsite Edlyn Dalisay
Work Requested:
Troubleshoot various issues
11/14/2019
08:30 am
Kevin Hsueh
Invoiced
Inv#: 028602
W36987
Service Contract
Remote
Edlyn Dalisay
Work Requested:
Generate October Monthly Report.
11/01/2019
03:00 pm
Kevin Hsueh
Closed
W36973
Inhouse Edlyn Dalisay
Work Requested:
Backup data on BJ's laptop. Reprep with Windows 10 Pro.
10/28/2019
11:30 am
Kevin Hsueh
Void
W36968
Onsite Edlyn Dalisay
Work Requested:
Troubleshoot various issues
10/28/2019
09:00 am
Kevin Hsueh
Invoiced
Inv#: 028556
W36940
Onsite Edlyn Dalisay
Work Requested:
Troubleshoot OPA Phone System (Shoretel)
10/21/2019
10:30 am
Kevin Hsueh
Invoiced
Inv#: 028535
W36893
Service Contract
Remote
Edlyn Dalisay
Work Requested:
Generate and send September 2019 Monthly Report.
10/02/2019
10:30 am
Kevin Hsueh
Closed
W36874
Onsite Edlyn Dalisay
Work Requested:
Run new network lines. troubleshoot various issues.
09/25/2019
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 028496
W36855
Onsite Edlyn Dalisay
Work Requested:
Troubleshoot Xerox scanning issues.
09/19/2019
08:30 am
Kevin Hsueh
Invoiced
Inv#: 028466
W36848
Inhouse Edlyn Dalisay
Work Requested:
Repair Michelle's Lenovo Laptop. Blue Screen issue.
09/16/2019
04:00 pm
Kevin Hsueh
Invoiced
Inv#: 028461
W36846
Onsite Clariza Mae Roque
Work Requested:
Troubleshoot various issues.
09/16/2019
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 028459
W36840
Onsite Clariza Mae Roque
Work Requested:
Troubleshoot various issues.
09/13/2019
09:00 am
Kevin Hsueh
Invoiced
Inv#: 028452
W36811
Service Contract
Remote
Edlyn Dalisay
Work Requested:
Generate and send August Monthly Report.
08/30/2019
01:34 pm
Kevin Hsueh
Closed
W36771
Onsite Edlyn Dalisay
Work Requested:
Troubleshoot network issues
08/16/2019
10:30 am
Kevin Hsueh
Invoiced
Inv#: 028384
W36734
Service Contract
Remote
Edlyn Dalisay
Work Requested:
Generate and send July Monthly Report.
08/01/2019
11:50 am
Kevin Hsueh
Closed
W36657
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
Generate and Send June 2019 Monthly Report.
07/01/2019
01:00 pm
Kevin Hsueh
Closed
W36586
Service Contract
Remote
Edlyn Dalisay
Work Requested:
Generate and send May Monthly Report.
06/07/2019
03:00 pm
Kevin Hsueh
Closed
W36547
Onsite Edlyn Dalisay
Work Requested:
Deliver and setup laptop. install QuickBooks on workstation.
05/30/2019
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 028169
W36507
Inhouse Edlyn Dalisay
Work Requested:
Troubleshoot and install Quickbooks
05/16/2019
01:30 pm
Joy Baza
Invoiced
Inv#: 028107
W36505
Onsite Edlyn Dalisay
Work Requested:
Install new QuickBooks 2019.
05/16/2019
09:30 am
Kevin Hsueh
Invoiced
Inv#: 028107
W36465
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
Generate and send April 2019 Monthly Report
05/02/2019
12:30 pm
Kevin Hsueh
Closed
W36364
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
Generate and send March 2019 Monthly Report.
04/01/2019
02:00 pm
Kevin Hsueh
Closed
W36350
Onsite Edlyn Dalisay
Work Requested:
repair network ports
03/28/2019
09:00 am
Kevin Hsueh
Invoiced
Inv#: 027952
W36333
Onsite Edlyn Dalisay
Work Requested:
Troubleshoot Issue with 2 Phones
03/22/2019
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 027925
W36271
Inhouse Edlyn Dalisay
Work Requested:
QuickBooks setup
03/21/2019
01:00 pm
Kevin Hsueh
Invoiced
Inv#: 027919
W36270
Service Contract
Remote
Edlyn Dalisay
Work Requested:
Generate and send February 2019 Monthly Report
03/07/2019
03:00 pm
Kevin Hsueh
Closed
W36254
Service Contract
Onsite
Edlyn Dalisay
Work Requested:
Troubleshoot workstation
03/05/2019
10:00 am
Kevin Hsueh
Closed
W36175
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
Generate and send January 2019 Monthly Report.
02/04/2019
10:30 am
Kevin Hsueh
Invoiced
Inv#: 027804
W36174
Emergency
Inhouse
Edlyn Dalisay
Work Requested:
Reprep laptops
Kevin Hsueh
Invoiced
Inv#: 027883
W36169
Onsite Edlyn Dalisay
Work Requested:
Troubleshoot various issues.
02/01/2019
09:00 am
Kevin Hsueh
Invoiced
Inv#: 027805
W36067
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
Generate and send December 2018 Monthly Maintenance Report.
01/02/2019
03:00 pm
Kevin Hsueh
Invoiced
Inv#: 027707
W35995
Service Contract
Remote
Edlyn Dalisay
Work Requested:
Generate November 2018 Monthly Report.
12/03/2018
04:00 pm
Kevin Hsueh
Invoiced
Inv#: 027632
W35882
Inhouse Edlyn Dalisay
Work Requested:
Purge data from 2 laptops
11/05/2018
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 027550
W35875
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
Generate and Send October Monthly Report
11/01/2018
04:00 pm
Kevin Hsueh
Invoiced
Inv#: 027543
W35874
Onsite Edlyn Dalisay
Work Requested:
Troubleshoot issues
11/01/2018
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 027546
W35765
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
Generate and send September Monthly Reports
10/03/2018
02:30 pm
Kevin Hsueh
Invoiced
Inv#: 027457
W35737
Service Contract
Onsite
Edlyn Dalisay
Work Requested:
Check OPA laptops
09/26/2018
10:00 am
Kevin Hsueh
Invoiced
Inv#: 027358
W35653
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
Generate and send August 2018 Monthly Maintenance Report
09/04/2018
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 027358
W35593
Inhouse Edlyn Dalisay
Work Requested:
Factory reset 1 Lenovo Laptop, 1 Apple MacBook, and 2 Apple iPads. Troubleshoot keyboard issue on 1 Lenovo Laptop.
08/16/2018
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 027324
W35586
Onsite Edlyn Dalisay
Work Requested:
Troubleshoot various workstation issues
08/15/2018
09:00 am
Kevin Hsueh
Invoiced
Inv#: 027307
W35570
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
Generate July 2018 Monthly Reports
08/09/2018
04:00 pm
Kevin Hsueh
Invoiced
Inv#: 027272
W35418
Service Contract
Onsite
Edlyn Dalisay
Work Requested:
Monthly Maintenance Report
07/05/2018
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 027180
W35378
Onsite Edlyn Dalisay
Work Requested:
Check Shoretel System
06/20/2018
10:00 am
Kevin Hsueh
Invoiced
Inv#: 027141
W35328
Onsite Edlyn Dalisay
Work Requested:
Deliver and setup laptop
06/04/2018
10:00 am
Kevin Hsueh
Invoiced
Inv#: 027116
W35326
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
May 2018 Monthly Reports
06/01/2018
11:00 am
Kevin Hsueh
Invoiced
Inv#: 027104
W35286
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
Reprep Lenovo Laptop.
05/18/2018
10:00 am
Kevin Hsueh
Void
W35275
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
Reprep laptop
05/17/2018
09:00 am
Kevin Hsueh
Invoiced
Inv#: 027064
W35265
Service Contract
Edlyn Dalisay
Work Requested:
Troubleshoot WiFi. Troubleshoot Workstations.
05/16/2018
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 027011
W35222
Edlyn Dalisay
Work Requested:
Troubleshoot IP phone
05/04/2018
11:00 am
Jordan Gimmen
Invoiced
Inv#: 027028
W35204
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
Monthly Maintenance Report
05/01/2018
11:30 am
Kevin Hsueh
Invoiced
Inv#: 027011
W35117
Service Contract
Edlyn Dalisay
Work Requested:
Edelyn called reporting internet is down and she contacted DoCoMo and they said nothing is wrong with internet.
04/11/2018
02:00 pm
Jordan Gimmen
Invoiced
Inv#: 026948
W35101
Service Contract
Edlyn Dalisay
Work Requested:
Troubleshoot various issues
04/09/2018
10:00 am
Kevin Hsueh
Invoiced
Inv#: 026940
W35094
Service Contract
Inhouse
Edlyn Dalisay
Work Requested:
March 2018 Monthly Maintenance Report
04/06/2018
11:00 am
Kevin Hsueh
Invoiced
Inv#: 026917

Contacts

Name Email Address Work Phone Mobile Phone Position
Christian Rivera
Clariza Mae Roque croque@guamopa.com 671-475-0390 ext 211 Accountability Auditor III
Edlyn Dalisay edalisay@guamopa.com 1-671-475-0390
Marisol Andrade mandrade@guamopa.com 1-671-475-0390
Thomas Battung tbattung@guamopa.com 671-475-0390 ext 2023 Accountability Auditor II
Thomas Battung tbattung@guamopa.com
Vincent Duenas vduenas@guamopa.com 671-475-0390 ext. 219 Accountability Auditor III

Note: indicates as Primary Contact    indicates as Authorized Contact

Hourly Rates

Name Charge Code Rate ($)
After Hour Service 2026 DSIG.4080 220.00
DSI Pro-Bono Service 2022 DSIG.0139 0.00
Emergency Response 2026 DSIG.4079 300.00
Office of Public Accountability - 3CX Project 2022 OPA0.3001 0.00
Office of Public Accountability - 3CX Support (10/27/25 - 10/26/28) OPA0.3002 0.00
Office of Public Accountability - PO 2022-24 ActivPanel 75in Install OPA0.5002 0.00
Office of Public Accountability - PO 2022-24 ActivPanel 75in Labor OPA0.5001 0.00
Office of Public Accountability - PO 2022-24 ActivPanel 75in Training OPA0.5003 0.00
Office of Public Accountability - PO 2022-24 ActivPanel 75in Warranty OPA0.5004 0.00
OPA PO 2025-17 ActivPanel V10 75in Warranty OPA0.5008 0.00
Standard Service Hour Rate 2026 DSIG.4078 150.00
Warranty Service 2026 DSIG.4081 0.00

Contracts/Projects

Description Charge Code Month/Year Total Hours Total Hours Used Remaining Hours
3CX Support (10/27/25 - 10/26/28)
OPA0.3002
17 ActivPanel V10 75in Warranty - 10/26/28)
OPA0.5008 2 0 2
PO 2022 - 24 ActivPanel 75in Training
OPA0.5003 2 0 2
PO 2022 - 24 ActivPanel 75in Warranty
OPA0.5004 2 0 2
PO 2022 - 24 ActivPanel 75in Install
OPA0.5002 4 0 4
PO 2022 - 24 ActivPanel 75in Labor
OPA0.5001 1 0 1
3CX Project 2022 - 24 ActivPanel 75in Labor
OPA0.3001 20 0 20
Note: indicates as Active; indicates as Inactive; indicates as Shared Contract


Last Updated by: Jessica Limo | 07/13/2022 05:55 am