[][
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W42313
|
Onsite |
Thomas Battung
Work Requested: Setup new IT&E Trunks and Internet WAN IP on OPA 3CX Phone System |
11/05/2025 09:30 am |
Kevin Hsueh |
Closed |
|
W42109
|
Service Contract Onsite |
Thomas Battung
Work Requested: - Deliver and Install Promethean Soundbar. - POC is Thomas Battung at 671-475-0390 ext 203. |
08/14/2025 09:30 am |
Sean Bacani |
Closed |
|
W42108
|
Onsite |
Thomas Battung
Work Requested: Conduct the Promethean ActivPanel V10 End-User Training at the Office of Public Accountability. |
08/14/2025 09:30 am |
Alahas Pereda |
Closed |
|
W42024
|
Onsite |
Thomas Battung
Work Requested: Deliver and install Qty 1 – Promethean ActivPanel V10 75”, Promethean Mobile stand, Logitech webcam, APC Back-UPS, and Logitech wireless combo to Suite 401, DNA Building. Set up will be done in the conference room. |
07/14/2025 09:00 am |
Sean Bacani |
Closed |
|
W42023
|
Onsite |
Thomas Battung
Work Requested: Deliver and install Qty 1 – Promethean ActivPanel V10 75”, Promethean Mobile stand, Logitech webcam, APC Back-UPS, and Logitech wireless combo to Suite 401, DNA Building. Set up will be done in the conference room. |
07/14/2025 09:00 am |
Kevin Hsueh |
Closed |
|
W41612
|
Remote |
Thomas Battung
Work Requested: Upgrade 3CX to Version 20 |
12/09/2024 09:30 am |
Kevin Hsueh |
Closed |
|
W40054
|
Onsite |
Vincent Duenas
Work Requested: Relocate ActivSoundbar to the bottom of the AP9. |
01/25/2023 02:00 pm |
Jayson Larot |
Closed |
|
W39984
|
Onsite |
Vincent Duenas
Work Requested: Conduct Promethean end-user training for OPA |
01/04/2023 01:30 pm |
KaeAna Dee Camacho |
Closed |
|
W39962
|
Onsite |
Vincent Duenas
Work Requested: Troubleshoot OPA 3CX Server down. |
12/15/2022 01:30 pm |
Jayson Larot |
Invoiced Inv#: 030986 |
|
W39948
|
Onsite |
Vincent Duenas
Work Requested: install 1 promethean titanium panel to OPA (DNA bldg 4th floor) SN: 9A754M833K20650238 |
12/08/2022 11:23 am |
Jayson Larot |
Void |
|
W39942
|
Onsite |
Vincent Duenas
Work Requested: Deliver and install ActivPanel 75in w/ mobile stand, activsoundbar and wifi module. Also, to pick up AP9 loaner panel and accessories box. |
12/07/2022 10:00 am |
Jayson Larot |
Closed |
|
W39928
|
Onsite |
Vincent Duenas
Work Requested: Deliver Promethean Board Loaner w/ keyboard, mouse and camera to OPA. |
12/02/2022 10:00 am |
Jayson Larot |
Closed |
|
W39924
|
Onsite |
Thomas Battung
Work Requested: OPA reported UPS where 3CX Phone System is connect to is showing red LED and beeping. |
12/01/2022 01:30 pm |
Kevin Hsueh |
Closed |
|
W39922
|
Onsite |
Vincent Duenas
Work Requested: Conduct end-user training for OPA Promethean loaner |
12/02/2022 10:45 am |
KaeAna Dee Camacho |
Closed |
|
W39832
|
Onsite |
Vincent Duenas
Work Requested: Provision IP Phone on 9th floor. |
10/12/2022 09:30 am |
Kevin Hsueh |
Closed |
|
W39821
|
Onsite |
Vincent Duenas
Work Requested: Reconfigure 3CX Phone System to use new IT&E trunks and IT&E internet. |
10/10/2022 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 030872 |
|
W39664
|
Onsite |
Vincent Duenas
Work Requested: Work with OPA IT support for 3CX Phone System firewall port forwarding. |
08/23/2022 09:00 am |
Kevin Hsueh |
Closed |
|
W39653
|
Onsite |
Vincent Duenas
Work Requested: Cutover to 3CX Phone System |
08/18/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39650
|
Onsite |
Vincent Duenas
Work Requested: Cutover to 3CX Phone System. |
08/18/2022 09:00 am |
Kevin Hsueh |
Void |
|
W39649
|
Onsite |
Vincent Duenas
Work Requested: 3CX End User and Admin Training. |
08/17/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39645
|
Onsite |
Vincent Duenas
Work Requested: OPA 3CX Project |
08/16/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39609
|
Onsite |
Vincent Duenas
Work Requested: Provision IP Phones with extensions |
08/02/2022 01:30 pm |
Jayson Larot |
Closed |
|
W39575
|
Onsite |
Vincent Duenas
Work Requested: Deploy 3CX Phone System Server onsite at OPA |
07/26/2022 09:30 am |
Jayson Larot |
Closed |
|
W38378
|
Service Contract Remote |
Christian Rivera
Work Requested: Generate and send March 2021 monthly report |
04/09/2021 09:30 am |
Kevin Hsueh |
Closed |
|
W38318
|
Onsite |
Clariza Mae Roque
Work Requested: Work with IT&E to update SonicWALL with new WAN IP Settings. Setup 1 SSL VPN License. Troubleshoot Fred's laptop battery issue. |
03/19/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029665 |
|
W38276
|
Onsite |
Christian Rivera
Work Requested: Setup SonicWALL SSL VPN |
03/09/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029635 |
|
W38268
|
Service Contract Remote |
Christian Rivera
Work Requested: Generate and send February 2021 monthly report |
03/02/2021 03:30 pm |
Kevin Hsueh |
Closed |
|
W38213
|
Service Contract Remote |
Christian Rivera
Work Requested: Generate and send January 2021 Monthly Report. |
02/02/2021 03:30 pm |
Kevin Hsueh |
Closed |
|
W38176
|
Onsite |
Clariza Mae Roque
Work Requested: Troubleshoot server backup. Troubleshoot BJ's laptop. |
01/14/2021 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 029535 |
|
W38154
|
Service Contract Remote |
Clariza Mae Roque
Work Requested: Generate and send December 2020 Monthly Report |
01/06/2021 01:00 pm |
Kevin Hsueh |
Closed |
|
W38087
|
Service Contract Remote |
Clariza Mae Roque
Work Requested: Generate and send November Monthly Report |
12/02/2020 11:30 am |
Kevin Hsueh |
Closed |
|
W38063
|
Service Contract Remote |
Clariza Mae Roque
Work Requested: Activate SonicWALL CGSS License |
11/20/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W38043
|
Onsite |
Christian Rivera
Work Requested: Work with IT&E to cutover to new services. |
11/12/2020 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 029434 |
|
W38021
|
Service Contract Remote |
Marisol Andrade
Work Requested: Generate and send October 2020 Monthly Report |
11/03/2020 08:00 am |
Kevin Hsueh |
Closed |
|
W37878
|
Service Contract Remote |
Marisol Andrade
Work Requested: Generate and send September 2020 Monthly Report |
10/01/2020 10:30 am |
Kevin Hsueh |
Closed |
|
W37762
|
Service Contract Remote |
Christian Rivera
Work Requested: Generate and send August 2020 Monthly Report. |
09/01/2020 11:00 am |
Kevin Hsueh |
Closed |
|
W37695
|
Service Contract Remote |
Christian Rivera
Work Requested: Generate and send July 2020 Monthly Report |
08/05/2020 09:30 am |
Kevin Hsueh |
Closed |
|
W37667
|
Service Contract Onsite |
Clariza Mae Roque
Work Requested: - check user laptops |
07/31/2020 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 029199 |
|
W37592
|
Service Contract Remote |
Christian Rivera
Work Requested: Generate and send June 2020 Monthly Report |
07/02/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W37463
|
Service Contract Remote |
Marisol Andrade
Work Requested: Generate and send May monthly report |
06/01/2020 04:30 pm |
Kevin Hsueh |
Closed |
|
W37419
|
Remote |
Christian Rivera
Work Requested: OPA unable to access google calendars. |
05/18/2020 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 028980 |
|
W37382
|
Service Contract Remote |
Marisol Andrade
Work Requested: Generate and send April Monthly Report. |
05/04/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W37345
|
Service Contract Remote |
Marisol Andrade
Work Requested: Generate and send March 2020 Monthly Report |
04/03/2020 09:00 am |
Kevin Hsueh |
Closed |
|
W37275
|
Service Contract Remote |
Clariza Mae Roque
Work Requested: Generate and send February Monthly Report |
03/03/2020 08:30 am |
Kevin Hsueh |
Void |
|
W37210
|
Service Contract Onsite |
Clariza Mae Roque
Work Requested: Generate and send January 2020 Monthly Report |
02/04/2020 01:30 pm |
Kevin Hsueh |
Closed |
|
W37161
|
Onsite |
Clariza Mae Roque
Work Requested: Troubleshoot workstations. |
01/13/2020 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028716 |
|
W37156
|
Onsite |
Christian Rivera
Work Requested: Troubleshoot workstation issues |
01/10/2020 12:30 pm |
Kevin Hsueh |
Void |
|
W37147
|
Onsite |
Christian Rivera
Work Requested: Setup new printer. troubleshoot workstation |
01/07/2020 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028708 |
|
W37141
|
Service Contract Remote |
Edlyn Dalisay
Work Requested: Generate and send December 2019 Monthly Report. |
01/03/2020 04:30 pm |
Kevin Hsueh |
Closed |
|
W37140
|
Onsite |
Edlyn Dalisay
Work Requested: Backup data from old Xerox Machine. |
01/03/2020 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028705 |
|
W37093
|
Service Contract Remote |
Edlyn Dalisay
Work Requested: Generate and send November Monthly Report. |
12/04/2019 02:30 pm |
Kevin Hsueh |
Closed |
|
W37070
|
Onsite |
Edlyn Dalisay
Work Requested: Deliver and setup 1 workstation and 2 laptops. |
11/22/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028625 |
|
W37059
|
Inhouse |
Edlyn Dalisay
Work Requested: Download and Install QuickBooks 2020 Pro on 1 HP workstation and 2 Lenovo ThinkPads. |
11/20/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028619 |
|
W37049
|
Inhouse |
Edlyn Dalisay
Work Requested: Upgrade 1 HP Workstation and 2 Lenovo ThinkPads to Windows 10 Pro. |
11/18/2019 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 028615 |
|
W37023
|
Onsite |
Edlyn Dalisay
Work Requested: Troubleshoot various issues |
11/14/2019 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 028602 |
|
W36987
|
Service Contract Remote |
Edlyn Dalisay
Work Requested: Generate October Monthly Report. |
11/01/2019 03:00 pm |
Kevin Hsueh |
Closed |
|
W36973
|
Inhouse |
Edlyn Dalisay
Work Requested: Backup data on BJ's laptop. Reprep with Windows 10 Pro. |
10/28/2019 11:30 am |
Kevin Hsueh |
Void |
|
W36968
|
Onsite |
Edlyn Dalisay
Work Requested: Troubleshoot various issues |
10/28/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028556 |
|
W36940
|
Onsite |
Edlyn Dalisay
Work Requested: Troubleshoot OPA Phone System (Shoretel) |
10/21/2019 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 028535 |
|
W36893
|
Service Contract Remote |
Edlyn Dalisay
Work Requested: Generate and send September 2019 Monthly Report. |
10/02/2019 10:30 am |
Kevin Hsueh |
Closed |
|
W36874
|
Onsite |
Edlyn Dalisay
Work Requested: Run new network lines. troubleshoot various issues. |
09/25/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028496 |
|
W36855
|
Onsite |
Edlyn Dalisay
Work Requested: Troubleshoot Xerox scanning issues. |
09/19/2019 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 028466 |
|
W36848
|
Inhouse |
Edlyn Dalisay
Work Requested: Repair Michelle's Lenovo Laptop. Blue Screen issue. |
09/16/2019 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028461 |
|
W36846
|
Onsite |
Clariza Mae Roque
Work Requested: Troubleshoot various issues. |
09/16/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028459 |
|
W36840
|
Onsite |
Clariza Mae Roque
Work Requested: Troubleshoot various issues. |
09/13/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028452 |
|
W36811
|
Service Contract Remote |
Edlyn Dalisay
Work Requested: Generate and send August Monthly Report. |
08/30/2019 01:34 pm |
Kevin Hsueh |
Closed |
|
W36771
|
Onsite |
Edlyn Dalisay
Work Requested: Troubleshoot network issues |
08/16/2019 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 028384 |
|
W36734
|
Service Contract Remote |
Edlyn Dalisay
Work Requested: Generate and send July Monthly Report. |
08/01/2019 11:50 am |
Kevin Hsueh |
Closed |
|
W36657
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: Generate and Send June 2019 Monthly Report. |
07/01/2019 01:00 pm |
Kevin Hsueh |
Closed |
|
W36586
|
Service Contract Remote |
Edlyn Dalisay
Work Requested: Generate and send May Monthly Report. |
06/07/2019 03:00 pm |
Kevin Hsueh |
Closed |
|
W36547
|
Onsite |
Edlyn Dalisay
Work Requested: Deliver and setup laptop. install QuickBooks on workstation. |
05/30/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028169 |
|
W36507
|
Inhouse |
Edlyn Dalisay
Work Requested: Troubleshoot and install Quickbooks |
05/16/2019 01:30 pm |
Joy Baza |
Invoiced Inv#: 028107 |
|
W36505
|
Onsite |
Edlyn Dalisay
Work Requested: Install new QuickBooks 2019. |
05/16/2019 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 028107 |
|
W36465
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: Generate and send April 2019 Monthly Report |
05/02/2019 12:30 pm |
Kevin Hsueh |
Closed |
|
W36364
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: Generate and send March 2019 Monthly Report. |
04/01/2019 02:00 pm |
Kevin Hsueh |
Closed |
|
W36350
|
Onsite |
Edlyn Dalisay
Work Requested: repair network ports |
03/28/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027952 |
|
W36333
|
Onsite |
Edlyn Dalisay
Work Requested: Troubleshoot Issue with 2 Phones |
03/22/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027925 |
|
W36271
|
Inhouse |
Edlyn Dalisay
Work Requested: QuickBooks setup |
03/21/2019 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027919 |
|
W36270
|
Service Contract Remote |
Edlyn Dalisay
Work Requested: Generate and send February 2019 Monthly Report |
03/07/2019 03:00 pm |
Kevin Hsueh |
Closed |
|
W36254
|
Service Contract Onsite |
Edlyn Dalisay
Work Requested: Troubleshoot workstation |
03/05/2019 10:00 am |
Kevin Hsueh |
Closed |
|
W36175
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: Generate and send January 2019 Monthly Report. |
02/04/2019 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 027804 |
|
W36174
|
Emergency Inhouse |
Edlyn Dalisay
Work Requested: Reprep laptops |
Kevin Hsueh |
Invoiced Inv#: 027883 |
|
|
W36169
|
Onsite |
Edlyn Dalisay
Work Requested: Troubleshoot various issues. |
02/01/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027805 |
|
W36067
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: Generate and send December 2018 Monthly Maintenance Report. |
01/02/2019 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027707 |
|
W35995
|
Service Contract Remote |
Edlyn Dalisay
Work Requested: Generate November 2018 Monthly Report. |
12/03/2018 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027632 |
|
W35882
|
Inhouse |
Edlyn Dalisay
Work Requested: Purge data from 2 laptops |
11/05/2018 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027550 |
|
W35875
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: Generate and Send October Monthly Report |
11/01/2018 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027543 |
|
W35874
|
Onsite |
Edlyn Dalisay
Work Requested: Troubleshoot issues |
11/01/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027546 |
|
W35765
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: Generate and send September Monthly Reports |
10/03/2018 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027457 |
|
W35737
|
Service Contract Onsite |
Edlyn Dalisay
Work Requested: Check OPA laptops |
09/26/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027358 |
|
W35653
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: Generate and send August 2018 Monthly Maintenance Report |
09/04/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027358 |
|
W35593
|
Inhouse |
Edlyn Dalisay
Work Requested: Factory reset 1 Lenovo Laptop, 1 Apple MacBook, and 2 Apple iPads. Troubleshoot keyboard issue on 1 Lenovo Laptop. |
08/16/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027324 |
|
W35586
|
Onsite |
Edlyn Dalisay
Work Requested: Troubleshoot various workstation issues |
08/15/2018 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027307 |
|
W35570
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: Generate July 2018 Monthly Reports |
08/09/2018 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027272 |
|
W35418
|
Service Contract Onsite |
Edlyn Dalisay
Work Requested: Monthly Maintenance Report |
07/05/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027180 |
|
W35378
|
Onsite |
Edlyn Dalisay
Work Requested: Check Shoretel System |
06/20/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027141 |
|
W35328
|
Onsite |
Edlyn Dalisay
Work Requested: Deliver and setup laptop |
06/04/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027116 |
|
W35326
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: May 2018 Monthly Reports |
06/01/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 027104 |
|
W35286
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: Reprep Lenovo Laptop. |
05/18/2018 10:00 am |
Kevin Hsueh |
Void |
|
W35275
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: Reprep laptop |
05/17/2018 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027064 |
|
W35265
|
Service Contract |
Edlyn Dalisay
Work Requested: Troubleshoot WiFi. Troubleshoot Workstations. |
05/16/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027011 |
|
W35222
|
Edlyn Dalisay
Work Requested: Troubleshoot IP phone |
05/04/2018 11:00 am |
Jordan Gimmen |
Invoiced Inv#: 027028 |
|
|
W35204
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: Monthly Maintenance Report |
05/01/2018 11:30 am |
Kevin Hsueh |
Invoiced Inv#: 027011 |
|
W35117
|
Service Contract |
Edlyn Dalisay
Work Requested: Edelyn called reporting internet is down and she contacted DoCoMo and they said nothing is wrong with internet. |
04/11/2018 02:00 pm |
Jordan Gimmen |
Invoiced Inv#: 026948 |
|
W35101
|
Service Contract |
Edlyn Dalisay
Work Requested: Troubleshoot various issues |
04/09/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 026940 |
|
W35094
|
Service Contract Inhouse |
Edlyn Dalisay
Work Requested: March 2018 Monthly Maintenance Report |
04/06/2018 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 026917 |