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Company:

Bank of Guam

Phone 1:

(671)472-5259

Address:

P.O. Box BW
Hagatna, GU
USA 96932

Quick Stats

Work Orders

Open 0

Invoiced 0

Closed 23

Void 1

Contacts

Contracts/Projects

Hourly Rates

Notes

#	Notes	Date/Time Added	Date/Time Modified
1	*** FRANKLIN January 13, 2003 at 11:27am NATHAN January 17, 2002 at 9:08am Fatal Error: Controller Monitor Failed Array Controller not Started. Press any key Bios Not Installed. JESSICA October 12, 2000 at 3:17pm EFFECTIVE NOVEMBER 1, 2000. All checks returned unpaid for NSF or Uncollected Funds will be assessed a $20 per item fee. JESSICA February 11, 1999 at 1:58pm Domestic: Wire Transfer Amount: x .0025 w/minimum of $35.00 International: Wire Transfer Amount x .0025 w/minium of $50.00 Cashier's Check Fees: $7.50 JESSICA July 17, 1998 at 11:13am Banking Hours: M-Th 10am-3pm,, Fri: 10am to 6pm, Sat: 9am to 1pm Upper Tumon, M-F; 10am-8pm, Sat; 9am-1pm Dededo Payless Branch. M-F 9pm to 9pm, Sat: 9am-5pm, Sun 11am-3pm. JESSICA April 22, 1998 at 9:38am Malaysia Money: Urupia. 1.5% or $100.(8000)			Edit Details

Work Order

#		Customer Work Requested	Scheduled Date/Time	Technician	Status
W42432 View WO Open PDF	Onsite	Bonnie Alig Work Requested: - Replace TV signage screen.	01/28/2026 08:30 am	Sean Bacani	Closed
W42431 View WO Open PDF	Onsite	Bonnie Alig Work Requested: Replace screen	01/28/2026 08:30 am	Kevin Hsueh	Closed
W42154 View WO Open PDF	Onsite	Bonnie Alig Work Requested: Deliver and Install Digital Signage Screen	09/04/2025 08:30 am	Sean Bacani	Closed
W42153 View WO Open PDF	Onsite	Bonnie Alig Work Requested: Deliver and Install Digital Signage Screen	09/04/2025 08:30 am	Kevin Hsueh	Closed
W42017 View WO Open PDF	Onsite	Bonnie Alig Work Requested: Install Digital Signage Screens at Bank of Guam ITC Location	07/09/2025 09:00 am	Kevin Hsueh	Closed
W42016 View WO Open PDF	Onsite	Bonnie Alig Work Requested: Install Digital Signage Screens at Bank of Guam ITC Location	07/09/2025 09:00 am	Sean Bacani	Closed
W42013 View WO Open PDF	Onsite	Bonnie Alig Work Requested: Deliver Digital Signage Screens to Bank of Guam ITC	07/08/2025 03:00 pm	Sean Bacani	Closed
W42012 View WO Open PDF	Onsite	Bonnie Alig Work Requested: Deliver Digital Signage Screens to Bank of Guam ITC	07/08/2025 03:00 pm	Kevin Hsueh	Closed
W41936 View WO Open PDF	Onsite	Bonnie Alig Work Requested: Troubleshoot Philips 2x3 iBox Video Wall System at Bank of Guam - ITC Location	05/30/2025 02:30 pm	Chu Hsieh	Closed
W38355 View WO Open PDF	Inhouse	Scott Kadiasang Work Requested: Unit making rapid fire sounds. Scott sent video to service request email.	04/05/2021 11:57 am	Meryll Cruz	Closed
W38175 View WO Open PDF	Inhouse	Matthew Chargualaf Work Requested: Matt said still having the issue remoting into the tablet. This unit is from their Saipan Office.	01/14/2021 08:16 am	Elser Edward	Void
W38174 View WO Open PDF	Inhouse	Work Requested: Troubleshoot thermal scanner Cell: 687-7748	01/13/2021 04:30 pm	Elser Edward	Closed
W38140 View WO Open PDF	Onsite	Matthew Chargualaf Work Requested: Replaced thermal scanner tablet s/n 950733f9f5091c26 with tablet s/n ab184d736a329f31. Deliver and install at BOG upper Tumon.	12/28/2020 02:00 pm	Elser Edward	Closed
W38131 View WO Open PDF	Inhouse	Matthew Chargualaf Work Requested: Troubleshoot thermal scanner for BOG Saipan.	12/22/2020 10:00 am	Elser Edward	Closed
W38125 View WO Open PDF	Inhouse	Matthew Chargualaf Work Requested: Troubleshoot BOG thermal scanner S/N 950733f9f5019c26.	12/16/2020 01:00 pm	Elser Edward	Closed
W38120 View WO Open PDF	Onsite	Matthew Chargualaf Work Requested: Troubleshoot thermal scanner.	12/14/2020 03:00 pm	Elser Edward	Closed
W38055 View WO Open PDF	Service Contract Onsite	Matthew Chargualaf Work Requested: - replace hand sanitizer dispenser location: Yigo	11/19/2020 09:00 am	Kevin Hsueh	Closed
W38013 View WO Open PDF	Service Contract Onsite	Matthew Chargualaf Work Requested: deliver unit to BOG: Agana SN: NZ53MEOZ7P	10/30/2020 03:00 pm	Elser Edward	Closed
W37999 View WO Open PDF	Service Contract Onsite	Matthew Chargualaf Work Requested: trouble shoot unit (agana location) POC: Matt 788 7601	10/28/2020 02:00 pm	Elser Edward	Closed
W37963 View WO Open PDF	Inhouse	Matthew Chargualaf Work Requested: Assemble and test thermal scanner. Qty (1)	10/21/2020 01:30 pm	Elser Edward	Closed
W37931 View WO Open PDF	Inhouse	Matthew Chargualaf Work Requested: Assemble and test thermal scanners.	10/12/2020 02:15 pm	Elser Edward	Closed
W37922 View WO Open PDF	Inhouse	Matthew Chargualaf Work Requested: Assemble and test thermal scanners.	10/08/2020 03:45 pm	Elser Edward	Closed
W37858 View WO Open PDF	Inhouse	Matthew Chargualaf Work Requested: Assemble and test 3 thermal scanners.	09/28/2020 03:50 pm	Elser Edward	Closed
W37853 View WO Open PDF	Inhouse	Matthew Chargualaf Work Requested: Assemble and test 7 thermal scanners.	09/25/2020 02:30 pm	Elser Edward	Closed

Contacts

Name	Email Address	Work Phone	Mobile Phone	Position
Bonnie Alig	bonnie.alig@bankofguam.com	671-472-5300 ext 5262
Edward Barcinas	edward.barcinas@bankofguam.com	6714725300 ext5464	6716855197	VP, Director of CX
Ernest Villaverde	bgi@ite.net	(671)472-5259
Matthew Chargualaf	matthew.chargualaf@bankofguam.com	671-788-7601
Scott Kadiasang	scott.kadiasang@bankofguam.com	671-687-7748

Note: indicates as Primary Contact indicates as Authorized Contact

Name	Charge Code	Rate ($)
After Hour Service 2026	DSIG.4080	220.00
Bank of Guam - Screen Replacement at ITC Location 2026	BOG0.4002	0.00
Bank of Guam - Video Wall Monitor Install at ITC Location	BOG0.4001	0.00
Emergency Response 2026	DSIG.4079	300.00
Standard Service Hour Rate 2026	DSIG.4078	150.00
Warranty Service 2026	DSIG.4081	0.00