| # | Notes | Date/Time Added | Date/Time Modified |
|---|
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W42049
|
Remote |
Judy Aguigui
Work Requested: Check IP Phone for Extension 208. Per Judy, IP Phone was moved to another desk and now shows no service |
07/23/2025 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 032927 |
|
W41763
|
Onsite |
Cil Cascasan
Work Requested: 3CX Phone System - Deploy 3CX Client Apps |
03/04/2025 09:30 am |
Kevin Hsueh |
Void |
|
W41610
|
Remote |
Judy Aguigui
Work Requested: Upgrade 3CX Phone System to Version 20 |
12/06/2024 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 032454 |
|
W41267
|
Onsite |
Judy Aguigui
Work Requested: Troubleshoot 3CX Extensions 220 and 221 |
06/11/2024 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 032139 |
|
W39872
|
Onsite |
Cil Cascasan
Work Requested: Upgrade their 3CX phone system from version 15.5 to version 18 |
11/02/2022 09:30 am |
Jayson Larot |
Invoiced Inv#: 030914 |
|
W38629
|
Onsite |
Cil Cascasan
Work Requested: Troubleshoot 3CX Issues. |
07/20/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029965 |
|
W38459
|
Onsite |
Judy Aguigui
Work Requested: Perform Web Application Firewall (WAF) survey for Kloppenburg. |
05/11/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029800 |
|
W38331
|
Onsite |
Judy Aguigui
Work Requested: Setup 1 IP Phone |
03/26/2021 10:00 am |
Meryll Cruz |
Invoiced Inv#: 029692 |
|
W38225
|
Remote |
Judy Aguigui
Work Requested: Reinstall 3CX Phone System Version 15.5 SP6. Confirm Kloppenburg license activates properly. |
02/08/2021 11:30 am |
Kevin Hsueh |
Invoiced Inv#: 029588 |
|
W38019
|
Remote |
Judy Aguigui
Work Requested: Troubleshoot 3CX. No inbound calls |
11/02/2020 09:30 am |
Kevin Hsueh |
Closed |
|
W37930
|
Onsite |
Judy Aguigui
Work Requested: Troubleshoot 3CX Phone System |
10/12/2020 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029357 |
|
W37129
|
Onsite |
Cil Cascasan
Work Requested: Record and setup new 3CX AA |
12/23/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028693 |
|
W36833
|
Emergency Onsite |
Cil Cascasan
Work Requested: Troubleshoot 3CX. |
09/11/2019 12:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028449 |
|
W36520
|
Onsite |
Work Requested: 3CX User and Admin Refresher Training. |
05/21/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028125 |
|
W36497
|
Onsite |
Cil Cascasan
Work Requested: Reset 3CX Console Password. |
05/14/2019 02:00 pm |
Kevin Hsueh |
Closed |
| Name | Email Address | Work Phone | Mobile Phone | Position | ||
|---|---|---|---|---|---|---|
| Cil Cascasan | cilacctg@keiguam.com | 671-649-1941 | ||||
| Judy Aguigui | judyhrd@keiguam.com | |||||
| Judy Aguigui | judyhrd@keiguam.com |
| Name | Charge Code | Rate ($) | |
|---|---|---|---|
| After Hour Service 2026 | DSIG.4080 | 220.00 | |
| Emergency Response 2026 | DSIG.4079 | 300.00 | |
| Standard Service Hour Rate 2026 | DSIG.4078 | 150.00 | |
| Warranty Service 2026 | DSIG.4081 | 0.00 |
| Description | Charge Code | Month/Year | Total Hours | Total Hours Used | Remaining Hours |
|---|
