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W35098   Invoiced

04/06/2018, 11:00 am   
Inhouse
Service Contract
ME00.6008: Morrico Equipment - Service Contract 2018
Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]
2
1
Chu Hsieh
No
026936

Work Requested

[REMOTE SUPPORT] - Rene reporting receiving hundreds of junk emails on morrico@morricoequipment.com since early this morning.
Work Requested by:

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 Upon receiving the forwarded copy of the junk email from Rene it is found to be a "Delivery Delayed" notification that email was undeliverable sent from morrico@morricoequipment.com. Reset password for morrico account. No additional emails are being received. Will continue to monitor. Chu Hsieh
04/06/2018 11:00 am 04/06/2018 12:00 pm 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 17

Date/Time Comment Tech
04/06/2018 04:54 pm Updated status to Invoiced/Closed Jessica L.
04/06/2018 04:23 pm Updated status to Submitted for Invoicing Chu H.
04/06/2018 04:23 pm Approved. Chu H.
04/06/2018 04:22 pm Updated status to Pending Approval Chu H.
04/06/2018 04:22 pm Updated status to Pending Approval Chu H.
04/06/2018 04:21 pm Updated status to Pending Update Chu H.
04/06/2018 04:21 pm Wrong close out date Chu H.
04/06/2018 04:21 pm Rejected. Chu H.
04/06/2018 04:20 pm Updated status to Pending Approval Chu H.
04/06/2018 04:20 pm Service Completed Chu H.
04/06/2018 04:19 pm Found out POP3 server was still active on inmotionhosting. Morrico has already been migrated to direct SMTP to Exchange setup. Somehow morrico@morricoequipment.com was used to relay spam via server.dsiguam.com. Pam is working with InMotionHosting to scan server. Also we deleted the POP3 server from morricoequipment.com hosting. Chu H.
04/06/2018 04:13 pm Check-out 04/07/2018 12:00 pm Chu H.
04/06/2018 04:13 pm Updated status to Service Completed Chu H.
04/06/2018 04:00 pm Check-in 04/06/2018 11:00 am Chu H.
04/06/2018 04:00 pm Updated status to Scheduled Chu H.
04/06/2018 04:00 pm Assigned: Chu Hsieh Chu H.
04/06/2018 04:00 pm Created workorder. Chu H.