DSI WebApp

Customer/Point of Contact:

Morrico Equipment
Alma Dimla (1-671-649-1946)

Scheduled Date/Time:

05/01/2018, 09:00 am

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

ME00.6008: Morrico Equipment - Service Contract 2018

Rates:

Service Contract [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Jordan Gimmen

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

026970

Troubleshoot laptop - shuts down after reboot

Work Requested by:

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Restored laptop using previously created back up. Updated Rausenbauer and web browsers (Chrome, IE) to latest versions. Backed up system and confirmed no power cycling issue occurring.	Jordan Gimmen	05/01/2018 09:00 am	05/01/2018 11:00 am	02:00
2	Ran Windows Update and located exact cause of restarting issue. 1 Windows Update causing issues for Windows 7 32 bit PCs. Blocked patch and confirmed issue no longer occurring. Create another system image to external HDD of system. No other issues noted.	Jordan Gimmen	05/03/2018 09:00 am	05/03/2018 10:59 am	01:59

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
05/07/2018 10:34 am	Updated status to Invoiced/Closed	Jessica L.
05/04/2018 05:54 pm	Updated status to Submitted for Invoicing	Chu H.
05/04/2018 05:54 pm	Approved.	Chu H.
05/04/2018 03:51 pm	Updated status to Pending Approval	Jordan G.
05/04/2018 03:51 pm	Service Completed	Jordan G.
05/04/2018 03:50 pm	Check-out 05/03/2018 10:59 am	Jordan G.
05/04/2018 03:50 pm	Updated status to Service Completed	Jordan G.
05/04/2018 03:48 pm	Check-in 05/03/2018 09:00 am	Jordan G.
05/04/2018 03:47 pm	Check-out 05/01/2018 11:00 am	Jordan G.
05/04/2018 03:47 pm	Updated status to Scheduled	Jordan G.
05/04/2018 03:46 pm	Check-in 05/01/2018 09:00 am	Jordan G.
05/04/2018 03:45 pm	Added customer equipment.	Jordan G.
05/04/2018 03:45 pm	Updated status to Scheduled	Jordan G.
05/04/2018 03:45 pm	Assigned: Jordan Gimmen	Jordan G.
05/04/2018 03:45 pm	Created workorder.	Jordan G.

Filename
Items Received 01/01/1970 10:00 am
W35223