DSI WebApp

Customer/Point of Contact:

Morrico Equipment
Allan Morrison (+61 438 782 385)

Scheduled Date/Time:

10/18/2018, 04:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

ME00.6008: Morrico Equipment - Service Contract 2018

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

027499

Allan advise concern of email he received that his account has been hacked.

Work Requested by:

	Item	Serial Number	Notes

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Was able to located where the sender was sending these emails from base on the email headers. Emails were send from South Africa and Brazil. Remotely check the SonicWall Geo-IP and found out that Torgun had unblocked the two countries. Remotely check Al's laptop and installed Morrico's Malwarebytes Premium and detected 8 malwares. Malwares removed. Create rule to automatically delete the same type of emails should he receives again.	Chu Hsieh	10/18/2018 04:00 pm	10/18/2018 05:00 pm	01:00

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
10/19/2018 12:58 pm	Updated status to Invoiced/Closed	Jessica L.
10/19/2018 11:28 am	Updated status to Submitted for Invoicing	Chu H.
10/19/2018 11:28 am	Approved.	Chu H.
10/19/2018 11:25 am	No Signature: remote support	Chu H.
10/19/2018 11:25 am	Updated status to Pending Approval	Chu H.
10/19/2018 11:25 am	Service Completed	Chu H.
10/19/2018 03:21 am	Updated billable hours to: 01:00	Chu H.
10/19/2018 11:20 am	Modified workorder.	Chu H.
10/19/2018 11:20 am	Updated status to Service Completed	Chu H.
10/19/2018 11:20 am	Check-out 10/18/2018 05:00 pm	Chu H.
10/19/2018 11:20 am	Updated status to Scheduled	Chu H.
10/19/2018 11:11 am	Arrived 10/18/2018 04:00 pm	Chu H.
10/19/2018 11:11 am	Check-in 10/18/2018 04:00 pm	Chu H.
10/19/2018 11:09 am	[REMOTE SERVICE] Allan Morrison	Chu H.
10/19/2018 11:09 am	Updated status to Scheduled	Chu H.
10/19/2018 11:09 am	Assigned: Chu Hsieh	Chu H.
10/19/2018 11:09 am	Created workorder.	Chu H.

Filename
W35815