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W35861   Invoiced

10/30/2018, 11:00 am   
Remote
Service Contract
ME00.6008: Morrico Equipment - Service Contract 2018
Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]
2
1
Chu Hsieh
No
027529

Work Requested

Allan reported issue connecting to Morrico VPN and accessing Exchange
Work Requested by:

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 Removed AVG Secure VPN and HMA VPN both conflicting with Morrico's VPN. Remove per Allan's request Vodofone WiFi Application. Check AVG subscription as Allan reported receiving email license. Check the application and it shows expiration in Oct. 2020. Assisted Michelle on access remotely to Morrico server. Wrong link was saved and gave Michelle the correct links for remote access and OWA for emails only. Chu Hsieh
10/30/2018 11:00 am 10/30/2018 12:00 pm 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 17

Date/Time Comment Tech
10/30/2018 04:22 pm Updated status to Invoiced/Closed Jessica L.
10/30/2018 12:02 pm Updated status to Submitted for Invoicing Chu H.
10/30/2018 12:02 pm Approved. Chu H.
10/30/2018 12:01 pm No Signature: Remote support Chu H.
10/30/2018 12:01 pm Updated status to Pending Approval Chu H.
10/30/2018 12:01 pm Service Completed Chu H.
10/30/2018 03:00 am Updated billable hours to: 01:00 Chu H.
10/30/2018 12:00 pm Modified workorder. Chu H.
10/30/2018 12:00 pm Updated status to Service Completed Chu H.
10/30/2018 11:59 am Check-out 10/30/2018 12:00 pm Chu H.
10/30/2018 11:59 am Updated status to Scheduled Chu H.
10/30/2018 11:56 am Arrived 10/30/2018 11:00 am Chu H.
10/30/2018 11:55 am Check-in 10/30/2018 11:00 am Chu H.
10/30/2018 11:53 am [REMOTE SERVICE] Allan Morrison Chu H.
10/30/2018 11:53 am Updated status to Scheduled Chu H.
10/30/2018 11:53 am Assigned: Chu Hsieh Chu H.
10/30/2018 11:53 am Created workorder. Chu H.

Attachments 1

Filename
W35861