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Customer/Point of Contact:

Morrico Equipment
Torgun Smith (1-671-649-1946)

Scheduled Date/Time:

09/10/2019, 05:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

ME00.6009: Morrico Equipment - Service Contract 2019

Rates:

Morrico Equipment - Service Contract 2019 [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Torgun in Jordan unable to sync Outlook to Exchange

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Help Torgun troubleshoot email issues Unable to access OWA or Outlook. Confirm Sonicwall TZ300 firewall is blocking Jordan. Remove Jordan from GeoIP filter. Torgun confirms Outlook amd OWA works now.	Chu Hsieh	09/10/2019 05:00 pm	09/10/2019 05:30 pm	00:30

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
09/11/2019 05:10 pm	Updated status to Closed	Jessica L.
09/10/2019 08:56 pm	Updated status to Submitted for Invoicing	Chu H.
09/10/2019 08:56 pm	Approved.	Chu H.
09/10/2019 08:56 pm	No Signature: Remote support	Chu H.
09/10/2019 08:56 pm	Updated status to Pending Approval	Chu H.
09/10/2019 08:56 pm	Service Completed	Chu H.
09/10/2019 10:55 am	Updated billable hours to: 01.00	Chu H.
09/10/2019 08:55 pm	Modified workorder.	Chu H.
09/10/2019 08:55 pm	Updated status to Service Completed	Chu H.
09/10/2019 08:54 pm	Check-out 09/10/2019 05:30 pm	Chu H.
09/10/2019 08:54 pm	Updated status to Scheduled	Chu H.
09/10/2019 08:52 pm	Check-in 09/10/2019 05:00 pm	Chu H.
09/10/2019 08:51 pm	Updated status to Scheduled	Chu H.
09/10/2019 08:51 pm	Assigned: Chu Hsieh	Chu H.
09/10/2019 08:51 pm	Created workorder.	Chu H.

Filename
W36831