DSI WebApp

Customer/Point of Contact:

Morrico Equipment
Ross B. Morrison ((671)649-1946)

Scheduled Date/Time:

04/16/2020, 12:15 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

ME00.6010: Morrico Equipment - Service Contract 2020

Rates:

Morrico Equipment - Service Contract 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Ross called having issues opening PDF files to print from Outlook 365

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Remote session with Ross. Was able to reproduce issue with PDF unable to be open from Outlook. Issue was with Adobe Reader DC. Set Compatibility Mode for Adobe Reader DC to use Windows 8. Issue resolved.	Chu Hsieh	04/16/2020 12:15 pm	04/16/2020 12:45 pm	00:30

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
04/16/2020 02:45 pm	Updated status to Closed	Jessica L.
04/16/2020 02:17 pm	Updated status to Submitted for Invoicing	Chu H.
04/16/2020 02:17 pm	Approved.	Chu H.
04/16/2020 02:17 pm	No Signature: remote support	Chu H.
04/16/2020 02:17 pm	Updated status to Pending Approval	Chu H.
04/16/2020 02:17 pm	Service Completed	Chu H.
04/16/2020 04:11 am	Updated billable hours to: 01.00	Chu H.
04/16/2020 02:10 pm	Modified workorder.	Chu H.
04/16/2020 02:10 pm	Updated status to Service Completed	Chu H.
04/16/2020 02:09 pm	Check-out 04/16/2020 12:45 pm	Chu H.
04/16/2020 02:09 pm	Updated status to Scheduled	Chu H.
04/16/2020 02:07 pm	Check-in 04/16/2020 12:15 pm	Chu H.
04/16/2020 02:07 pm	Updated status to Scheduled	Chu H.
04/16/2020 02:07 pm	Assigned: Chu Hsieh	Chu H.
04/16/2020 02:07 pm	Created workorder.	Chu H.

Filename
W37359