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W37693 Closed

Customer/Point of Contact:

Morrico Equipment
Alma Dimla (1-671-649-1946)

Scheduled Date/Time:

08/06/2020, 02:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

ME00.6010: Morrico Equipment - Service Contract 2020

Rates:

Morrico Equipment - Service Contract 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kylene Hsieh

Customer Signature:

Yes

Print Name:

Rene Molinos

Date Signed:

08/06/2020

Work Requested

troubleshoot MBE software

Work Requested by: Alma Dimla

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Configure MBE software settings per Help Desk's email but still unable to connect properly. requested a support session with MBE help desk to resolve. Check Marisol and Wengs workstations as user reported slowness. suggested to Morrico to upgrade workstations to use SSD. Morrico to procure. Configure new employee line and message (648-1131) for employees to time in and out. tested call flow with Rene successfully

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Configure MBE software settings per Help Desk's email but still unable to connect properly. requested a support session with MBE help desk to resolve. Check Marisol and Wengs workstations as user reported slowness. suggested to Morrico to upgrade workstations to use SSD. Morrico to procure. Configure new employee line and message (648-1131) for employees to time in and out. tested call flow with Rene successfully	Kevin Hsueh	08/06/2020 01:57 pm	08/06/2020 03:10 pm	01:13

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
08/05/2020 09:58 am	Created workorder.	Kylene H.
08/05/2020 09:58 am	Assigned: Kevin Hsueh	Kylene H.
08/05/2020 09:58 am	Updated status to Scheduled	Kylene H.
08/06/2020 01:57 pm	Check-in 08/06/2020 01:57 pm	Kevin H.
08/06/2020 01:59 pm	Arrived 08/06/2020 01:59 pm	Kevin H.
08/06/2020 03:08 pm	Customer Signature Posted	Kevin H.
08/06/2020 03:12 pm	Updated status to Service Completed	Kevin H.
08/06/2020 03:12 pm	Work Order Tasks Added	Kevin H.
08/06/2020 03:12 pm	Check-out 08/06/2020 03:10 pm	Kevin H.
08/06/2020 03:13 pm	Service Completed	Kevin H.
08/06/2020 03:13 pm	Updated status to Pending Approval	Kevin H.
08/06/2020 05:42 pm	Approved.	Chu H.
08/06/2020 05:42 pm	Updated status to Submitted for Invoicing	Chu H.
08/07/2020 02:27 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W37693

Work Orders