DSI WebApp

W38444 Closed

Customer/Point of Contact:

Morrico Equipment
Rene Molinos (671-649-1946)

Scheduled Date/Time:

05/06/2021, 02:00 pm

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

DSIG.0120: Warranty Service 2021

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Jessica Limo

Customer Signature:

Yes

Print Name:

Rene Molinos

Date Signed:

05/06/2021

Work Requested

Rene picked up teh Surface Pro yesterday but it was still not working.

Work Requested by: Rene Molinos

Items Dropped Off 1

	Item	Serial Number	Notes
1	Microsoft Surface Pro

Work Completed 1

Summary of Tasks

Test VPN Settings on GTA and Docomo Internet connections and VPN connects. Network drives and EBS is accessible. Issue due to an issue on Rene's internet connection. Rene to try other internet connections.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Test VPN Settings on GTA and Docomo Internet connections and VPN connects. Network drives and EBS is accessible. Issue due to an issue on Rene's internet connection. Rene to try other internet connections.	Kevin Hsueh	05/06/2021 01:30 pm	05/06/2021 01:54 pm	00:24

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 20

Date/Time	Comment	Tech
05/05/2021 03:34 pm	Created workorder.	Jessica L.
05/05/2021 03:34 pm	Assigned: Kevin Hsueh	Jessica L.
05/05/2021 03:34 pm	Updated status to Pending Schedule	Jessica L.
05/05/2021 03:34 pm	Added customer equipment.	Jessica L.
05/06/2021 10:32 am	Updated Estimated Service Time (hrs) to	Kevin H.
05/06/2021 10:32 am	Rates modified to Warranty Support: $0.00	Kevin H.
05/06/2021 10:32 am	Updated status to Scheduled	Kevin H.
05/06/2021 10:32 am	Updated scheduled date/time from 05/05/2021 03:33 pm to: 05/06/2021 02:00 pm	Kevin H.
05/06/2021 10:32 am	Modified workorder.	Kevin H.
05/06/2021 01:53 pm	Check-in 05/06/2021 01:30 pm	Kevin H.
05/06/2021 01:54 pm	Updated status to Service Completed	Kevin H.
05/06/2021 01:54 pm	Work Order Tasks Added	Kevin H.
05/06/2021 01:54 pm	Check-out 05/06/2021 01:54 pm	Kevin H.
05/06/2021 01:59 pm	Service Completed	Kevin H.
05/06/2021 01:59 pm	Updated status to Pending Approval	Kevin H.
05/06/2021 01:59 pm	Signature for Later: Customer to pick up	Kevin H.
05/06/2021 04:53 pm	Customer Signature Posted	Jason S.
05/07/2021 12:13 pm	Approved.	Chu H.
05/07/2021 12:13 pm	Updated status to Submitted for Invoicing	Chu H.
05/07/2021 04:08 pm	Updated status to Closed	Jessica L.

Attachments 2

Filename
Items Received 01/01/1970 10:00 am
W38444

Work Orders