DSI WebApp

W38463 Closed

Customer/Point of Contact:

Morrico Equipment
Michelle Bordallo (1-671-649-1946)

Scheduled Date/Time:

05/12/2021, 09:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

ME00.6011: Morrico Equipment - Service Contract 2021

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Issues with Outlook. Typed email body are blank

Work Requested by: Michelle Bordallo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

email body is blank after typing contents. bug with Microsoft update causing. fix - https://www.bleepingcomputer.com/news/microsoft/microsoft-outlook-bug-prevents-viewing-or-creating-email-worldwide/ In the command prompt type cd "C:\Program Files\Common Files\microsoft shared\ClickToRun" and press enter. You will now be in the ClickToRun folder. Type officec2rclient.exe /update user updatetoversion=16.0.13901.20462 and press enter.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	email body is blank after typing contents. bug with Microsoft update causing. fix - https://www.bleepingcomputer.com/news/microsoft/microsoft-outlook-bug-prevents-viewing-or-creating-email-worldwide/ In the command prompt type cd "C:\Program Files\Common Files\microsoft shared\ClickToRun" and press enter. You will now be in the ClickToRun folder. Type officec2rclient.exe /update user updatetoversion=16.0.13901.20462 and press enter.	Chu Hsieh	05/12/2021 09:00 am	05/12/2021 09:40 am	00:40

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
05/12/2021 09:40 am	Created workorder.	Chu H.
05/12/2021 09:40 am	Assigned: Chu Hsieh	Chu H.
05/12/2021 09:40 am	Updated status to Scheduled	Chu H.
05/12/2021 11:15 am	Check-in 05/12/2021 09:00 am	Chu H.
05/12/2021 11:18 am	Updated status to Service Completed	Chu H.
05/12/2021 11:18 am	Work Order Tasks Added	Chu H.
05/12/2021 11:18 am	Check-out 05/12/2021 09:40 am	Chu H.
05/12/2021 11:19 am	Service Completed	Chu H.
05/12/2021 11:19 am	Updated status to Pending Approval	Chu H.
05/12/2021 11:19 am	No Signature: remote support	Chu H.
05/12/2021 11:27 am	Approved.	Chu H.
05/12/2021 11:27 am	Updated status to Submitted for Invoicing	Chu H.
05/12/2021 01:29 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38463

Work Orders