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W38617 Invoiced

Customer/Point of Contact:

Morrico Equipment
Alma Dimla (1-671-649-1946)

Scheduled Date/Time:

07/13/2021, 02:49 pm

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

ME00.6011: Morrico Equipment - Service Contract 2021

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Angel

Date Signed:

07/15/2021

Invoice Number:

029938

Work Requested

Troubleshoot laptop

Work Requested by: Alma Dimla

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Issue reported that NFW Download was not functioning. Connect laptop to WiFi and connect to Morrico VPN and perform a test on NFW Download and synchronization completed properly. Was only able to replicate NFW Download issue when laptop was not connected to WiFi or VPN. Advised Morrico that no issue on software and that the tech using the laptop possibly did not connect to WiFi or VPN properly before running NFW Download.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Issue reported that NFW Download was not functioning. Connect laptop to WiFi and connect to Morrico VPN and perform a test on NFW Download and synchronization completed properly. Was only able to replicate NFW Download issue when laptop was not connected to WiFi or VPN. Advised Morrico that no issue on software and that the tech using the laptop possibly did not connect to WiFi or VPN properly before running NFW Download.	Kevin Hsueh	07/14/2021 10:30 am	07/14/2021 11:29 am	00:59

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 18

Date/Time	Comment	Tech
07/13/2021 02:49 pm	Created workorder.	Kevin H.
07/13/2021 02:49 pm	Assigned: Kevin Hsueh	Kevin H.
07/13/2021 02:49 pm	Updated status to Pending Schedule	Kevin H.
07/14/2021 11:29 am	Check-in 07/14/2021 10:30 am	Kevin H.
07/14/2021 11:29 am	Arrived 07/14/2021 10:30 am	Kevin H.
07/14/2021 11:30 am	Updated status to Service Completed	Kevin H.
07/14/2021 11:30 am	Work Order Tasks Added	Kevin H.
07/14/2021 11:30 am	Check-out 07/14/2021 11:29 am	Kevin H.
07/14/2021 11:31 am	Updated Estimated Service Time (hrs) to	Kevin H.
07/14/2021 11:31 am	Service Type modified to Inhouse	Kevin H.
07/14/2021 11:31 am	Modified workorder.	Kevin H.
07/14/2021 11:33 am	Service Completed	Kevin H.
07/14/2021 11:33 am	Updated status to Pending Approval	Kevin H.
07/14/2021 11:33 am	Signature for Later: Customer to pick up laptop	Kevin H.
07/15/2021 09:07 am	Approved.	Chu H.
07/15/2021 09:07 am	Updated status to Submitted for Invoicing	Chu H.
07/15/2021 09:25 am	Updated status to Invoiced	Jessica L.
07/15/2021 10:03 am	Customer Signature Posted	Crystal M.

Attachments 1

Filename
W38617

Work Orders