DSI WebApp

W38740 Closed

Customer/Point of Contact:

Morrico Equipment
Alma Dimla (1-671-649-1946)

Scheduled Date/Time:

09/02/2021, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

ME00.6011: Morrico Equipment - Service Contract 2021

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Mitch

Date Signed:

09/02/2021

Work Requested

Troubleshoot EST Software.

Work Requested by: Alma Dimla

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot CNH software connection to DPA5 adapter. CNH unable to connect to DPA5 adapter. Follow CNH KA00578811 to update firmware and reinstall DPA5 adapter. Test with 2 different USB cables and Communucation issue between CNH software and DPA5 still present. CNH support to be contacted.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot CNH software connection to DPA5 adapter. CNH unable to connect to DPA5 adapter. Follow CNH KA00578811 to update firmware and reinstall DPA5 adapter. Test with 2 different USB cables and Communucation issue between CNH software and DPA5 still present. CNH support to be contacted.	Kevin Hsueh	09/02/2021 01:41 pm	09/02/2021 03:00 pm	01:19

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/02/2021 11:12 am	Created workorder.	Kevin H.
09/02/2021 11:12 am	Assigned: Kevin Hsueh	Kevin H.
09/02/2021 11:12 am	Updated status to Scheduled	Kevin H.
09/02/2021 01:41 pm	Check-in 09/02/2021 01:41 pm	Kevin H.
09/02/2021 01:41 pm	Arrived 09/02/2021 01:41 pm	Kevin H.
09/02/2021 02:59 pm	Customer Signature Posted	Kevin H.
09/02/2021 03:02 pm	Updated status to Service Completed	Kevin H.
09/02/2021 03:02 pm	Work Order Tasks Added	Kevin H.
09/02/2021 03:02 pm	Check-out 09/02/2021 03:00 pm	Kevin H.
09/02/2021 03:03 pm	Service Completed	Kevin H.
09/02/2021 03:03 pm	Updated status to Pending Approval	Kevin H.
09/02/2021 06:01 pm	Approved.	Chu H.
09/02/2021 06:01 pm	Updated status to Submitted for Invoicing	Chu H.
09/03/2021 04:58 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38740

Work Orders