DSI WebApp

W38814 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Jacob Tareyama

Scheduled Date/Time:

10/05/2021, 10:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)

Rates:

Ambyth - Service Contract (08/09/21 - 08/08/22) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot various issues.

Work Requested by: Jacob Tareyama

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

John Ken unable to access Ops share drive. Restore access to Ops share drive and confirmed John Ken can access. Setup JKen@ambyth.com email account on John Ken's outlook client. Troubleshoot "2021 OPS PO LOG OUT SHEET" with AJ Barcinas. File constantly in Read Only mode. Save file to a new Excel workbook file and Read Only mode is still present. Advised AJ Barcinas that the file appears to have been corrupted. Suggested to AJ Barcinas to recreate the Excel workbook with the read only issue on a new Excel workbook. Confirmed with Ariel Dumapit that his access to the Ops share drive is up and drive can be accessed.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	John Ken unable to access Ops share drive. Restore access to Ops share drive and confirmed John Ken can access. Setup JKen@ambyth.com email account on John Ken's outlook client. Troubleshoot "2021 OPS PO LOG OUT SHEET" with AJ Barcinas. File constantly in Read Only mode. Save file to a new Excel workbook file and Read Only mode is still present. Advised AJ Barcinas that the file appears to have been corrupted. Suggested to AJ Barcinas to recreate the Excel workbook with the read only issue on a new Excel workbook. Confirmed with Ariel Dumapit that his access to the Ops share drive is up and drive can be accessed.	Kevin Hsueh	10/05/2021 10:30 am	10/05/2021 11:22 am	00:52

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/05/2021 11:18 am	Created workorder.	Kevin H.
10/05/2021 11:18 am	Assigned: Kevin Hsueh	Kevin H.
10/05/2021 11:18 am	Updated status to Scheduled	Kevin H.
10/05/2021 11:19 am	Check-in 10/05/2021 10:30 am	Kevin H.
10/05/2021 11:22 am	Updated status to Service Completed	Kevin H.
10/05/2021 11:22 am	Work Order Tasks Added	Kevin H.
10/05/2021 11:22 am	Check-out 10/05/2021 11:22 am	Kevin H.
10/05/2021 11:28 am	Service Completed	Kevin H.
10/05/2021 11:28 am	Updated status to Pending Approval	Kevin H.
10/05/2021 11:28 am	No Signature: Remote Support	Kevin H.
10/05/2021 11:50 am	Approved.	Chu H.
10/05/2021 11:50 am	Updated status to Submitted for Invoicing	Chu H.
10/05/2021 04:29 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38814

Work Orders