S
| Item | Serial Number | Notes | |
|---|---|---|---|
| 1 | Dell laptop | 4tnwpn1 | Bag is included |
| Work Completed | Technician | Check-in | Check-out | Actual Hrs | |
|---|---|---|---|---|---|
| 1 | Alma advised access to EBS and network drives are not accessible when connected to Morrico VPN. Connect laptop to DSI public WiFi and test connect to Morrico VPN connection successfully. Confirmed all network drives are accessible. Tested EBS RDP and confirmed EBS RDP login is successful. Advised Alma that the issue she is experiencing may be due to her home internet or router. |
Kevin Hsueh |
02/01/2022 08:30 am | 02/01/2022 09:24 am | 00:54 |
| Item | Serial Number | Condition | Qty | Price | Amount | |
|---|---|---|---|---|---|---|
| TOTAL ($) | 0.00 | |||||
| Date/Time | Comment | Tech |
|---|---|---|
| 01/31/2022 09:14 am | Created workorder. | Crystal M. |
| 01/31/2022 09:14 am | Assigned: | Crystal M. |
| 01/31/2022 09:14 am | Updated status to Pending Schedule | Crystal M. |
| 01/31/2022 09:14 am | Added customer equipment. | Crystal M. |
| 01/31/2022 09:16 am | Updated Estimated Service Time (hrs) to | Crystal M. |
| 01/31/2022 09:16 am | Assigned: Kevin Hsueh | Crystal M. |
| 01/31/2022 09:16 am | Unassigned: | Crystal M. |
| 01/31/2022 09:16 am | Modified workorder. | Crystal M. |
| 02/01/2022 09:23 am | Updated Estimated Service Time (hrs) to | Kevin H. |
| 02/01/2022 09:23 am | Rates modified to Morrico Equipment - Service Contract 2022: $0.00 | Kevin H. |
| 02/01/2022 09:23 am | Charge Type modified to Service Contract | Kevin H. |
| 02/01/2022 09:23 am | Updated status to Scheduled | Kevin H. |
| 02/01/2022 09:23 am | Updated scheduled date/time from 01/31/2022 09:12 am to: 02/01/2022 08:30 am | Kevin H. |
| 02/01/2022 09:23 am | Modified workorder. | Kevin H. |
| 02/01/2022 09:24 am | Check-in 02/01/2022 08:30 am | Kevin H. |
| 02/01/2022 09:26 am | Updated status to Service Completed | Kevin H. |
| 02/01/2022 09:26 am | Work Order Tasks Added | Kevin H. |
| 02/01/2022 09:26 am | Check-out 02/01/2022 09:24 am | Kevin H. |
| 02/01/2022 09:27 am | Service Completed | Kevin H. |
| 02/01/2022 09:27 am | Updated status to Pending Approval | Kevin H. |
| 02/01/2022 09:27 am | Signature for Later: Customer to pick up | Kevin H. |
| 02/01/2022 02:29 pm | Customer Signature Posted | Kevin H. |
| 02/01/2022 03:04 pm | Approved. | Chu H. |
| 02/01/2022 03:04 pm | Updated status to Submitted for Invoicing | Chu H. |
| 02/01/2022 03:05 pm | Approved. | Chu H. |
| 02/01/2022 03:05 pm | Updated status to Submitted for Invoicing | Chu H. |
| 02/01/2022 03:05 pm | Approved. | Chu H. |
| 02/01/2022 03:05 pm | Updated status to Submitted for Invoicing | Chu H. |
| 02/01/2022 04:54 pm | Updated Estimated Service Time (hrs) to | Kevin H. |
| 02/01/2022 04:54 pm | Rates modified to DSI Standard Service 2022: $150.00 | Kevin H. |
| 02/01/2022 04:54 pm | Charge Type modified to Normal | Kevin H. |
| 02/01/2022 04:54 pm | Modified workorder. | Kevin H. |
| 02/01/2022 04:58 pm | Updated status to Invoiced | Jessica L. |