DSI WebApp

W39178 Closed

Customer/Point of Contact:

Morrico Equipment
Torgun Smith (1-671-649-1946)

Scheduled Date/Time:

03/01/2022, 09:45 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

ME00.6013: Morrico Equipment - Service Contract (03/01/22 - 02/28/23)

Rates:

Morrico Equipment - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Torgun reported not receive emails form itftennis.com.

Work Requested by: Torgun Smith

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Found issues with SmartPop2Exchange that downloads pop3 emails from gntf.org, tennisacademy.com and guam.net. From log it shows unable email download were drop. Notice some function of the SmartPop2Exchange was not accessible. Made backup of configuration setting, uninstall and reinstall SmartPop2Exchange. Asked Torgun to have sender send test emails to all the addresses.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Found issues with SmartPop2Exchange that downloads pop3 emails from gntf.org, tennisacademy.com and guam.net. From log it shows unable email download were drop. Notice some function of the SmartPop2Exchange was not accessible. Made backup of configuration setting, uninstall and reinstall SmartPop2Exchange. Asked Torgun to have sender send test emails to all the addresses.	Chu Hsieh	03/01/2022 09:45 am	03/01/2022 10:12 am	00:27

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
03/01/2022 10:11 am	Created workorder.	Chu H.
03/01/2022 10:11 am	Assigned: Chu Hsieh	Chu H.
03/01/2022 10:11 am	Updated status to Scheduled	Chu H.
03/01/2022 10:12 am	Check-in 03/01/2022 09:45 am	Chu H.
03/01/2022 10:15 am	Updated status to Service Completed	Chu H.
03/01/2022 10:15 am	Work Order Tasks Added	Chu H.
03/01/2022 10:15 am	Check-out 03/01/2022 10:12 am	Chu H.
03/01/2022 10:16 am	Service Completed	Chu H.
03/01/2022 10:16 am	Updated status to Pending Approval	Chu H.
03/01/2022 10:16 am	No Signature: remote support	Chu H.
03/01/2022 10:17 am	Approved.	Chu H.
03/01/2022 10:17 am	Updated status to Submitted for Invoicing	Chu H.
03/01/2022 03:26 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39178

Work Orders