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W39202   Closed

03/09/2022, 02:00 pm   
Onsite
Normal
AMBY.4002: Ambyth - SonicWall Installation
Ambyth - SonicWall Installation [TOTAL ANNUAL HOURS: 8]
8
3
Kevin Hsueh
Yes
Gail Manuel
03/09/2022

Work Requested

Deploy new SonicWALL firewalls.
Work Requested by: Jacob Tareyama

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Deploy SonicWALLs in Guam, Saipan and Subic. Guam and Saipan came up with no issues. VPN tunnel connected. Subic deployment issues. PPPoE account credentials provided by PLDT does not work. Set SonicWALL to spoof MAC address of old Linksys router and test PPPoE connection. Still does not connect. Test set WAN port to DHCP and internet connection came up. However, IP address provided is not a WAN IP. DSI to email PLDT to advise and have PLDT correct. Subic internet is up and staff can still function. VPN between Guam and Subic remaining.
Work Completed Technician Check-in Check-out Actual Hrs
1 Deploy SonicWALLs in Guam, Saipan and Subic. Guam and Saipan came up with no issues. VPN tunnel connected. Subic deployment issues. PPPoE account credentials provided by PLDT does not work. Set SonicWALL to spoof MAC address of old Linksys router and test PPPoE connection. Still does not connect. Test set WAN port to DHCP and internet connection came up. However, IP address provided is not a WAN IP. DSI to email PLDT to advise and have PLDT correct. Subic internet is up and staff can still function. VPN between Guam and Subic remaining. Kevin Hsueh
03/09/2022 02:00 pm 03/09/2022 04:00 pm 02:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
03/09/2022 11:34 am Created workorder. Kevin H.
03/09/2022 11:34 am Assigned: Kevin Hsueh Kevin H.
03/09/2022 11:34 am Updated status to Scheduled Kevin H.
03/09/2022 01:32 pm Check-in 03/09/2022 01:31 pm Kevin H.
03/09/2022 01:41 pm Arrived 03/09/2022 01:41 pm Kevin H.
03/09/2022 04:01 pm Customer Signature Posted Kevin H.
03/09/2022 04:09 pm Updated status to Service Completed Kevin H.
03/09/2022 04:09 pm Work Order Tasks Added Kevin H.
03/09/2022 04:09 pm Check-out 03/09/2022 04:00 pm Kevin H.
03/09/2022 04:11 pm Service Completed Kevin H.
03/09/2022 04:11 pm Updated status to Pending Approval Kevin H.
03/10/2022 11:43 pm Approved. Chu H.
03/10/2022 11:43 pm Updated status to Submitted for Invoicing Chu H.
03/11/2022 09:56 am Updated status to Closed Jessica L.

Attachments 1

Filename
W39202