DSI WebApp

W39245 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

03/25/2022, 03:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

030504

Work Requested

Troubleshoot Saipan CYMA Issues

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Saipan workstations encounter CYMA error 3012 and 3008. Follow troubleshooting steps from CYMA and same errors occur. Uninstall CYMA from workstation and reinstall. Same issue. DSI to restart the CYMA Server in Saipan Sunday morning and will be onsite at Ambyth Guam HQ Monday morning to continue further troubleshooting for CYMA. Per Gail, create remote access to the CYMA Server in Saipan for Arceli and Monica to access over the weeked.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Saipan workstations encounter CYMA error 3012 and 3008. Follow troubleshooting steps from CYMA and same errors occur. Uninstall CYMA from workstation and reinstall. Same issue. DSI to restart the CYMA Server in Saipan Sunday morning and will be onsite at Ambyth Guam HQ Monday morning to continue further troubleshooting for CYMA. Per Gail, create remote access to the CYMA Server in Saipan for Arceli and Monica to access over the weeked.	Kevin Hsueh	03/25/2022 03:30 pm	03/25/2022 04:30 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
03/25/2022 04:32 pm	Created workorder.	Kevin H.
03/25/2022 04:32 pm	Assigned: Kevin Hsueh	Kevin H.
03/25/2022 04:32 pm	Updated status to Scheduled	Kevin H.
03/25/2022 04:33 pm	Check-in 03/25/2022 03:30 pm	Kevin H.
03/25/2022 04:35 pm	Updated status to Service Completed	Kevin H.
03/25/2022 04:35 pm	Work Order Tasks Added	Kevin H.
03/25/2022 04:35 pm	Check-out 03/25/2022 04:30 pm	Kevin H.
03/25/2022 04:36 pm	Service Completed	Kevin H.
03/25/2022 04:36 pm	Updated status to Pending Approval	Kevin H.
03/25/2022 04:36 pm	No Signature: Remote Support	Kevin H.
03/26/2022 08:45 pm	Approved.	Chu H.
03/26/2022 08:45 pm	Updated status to Submitted for Invoicing	Chu H.
03/28/2022 09:40 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39245

Work Orders