DSI WebApp

W39246 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

03/27/2022, 08:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)

Rates:

After Hour Service Charge (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

030507

Work Requested

Troubleshoot Saipan CYMA connection. Workstations unable to connect to server.

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

Contact Saipan staff and spoke to Monica. Worked with Monica to have all Saipan staff test CYMA access from their workstations. access to CYMA successful after fixes implemented on Sunday. Sent a separate email to Gail to inform of completion.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Spoke to Pete from CYMA support. Provided troubleshooting steps to resolve workstation communication issue with Saipan CYMA Server. Performed resolution steps per KB article and updated Windows Server Firewall settings. Reboot Saipan CYMA server. DSI to test with Saipan staff when they are in on Monday morning.	Kevin Hsueh	03/27/2022 08:30 am	03/27/2022 10:30 am	02:00
2	Contact Saipan staff and spoke to Monica. Worked with Monica to have all Saipan staff test CYMA access from their workstations. access to CYMA successful after fixes implemented on Sunday. Sent a separate email to Gail to inform of completion.	Kevin Hsueh	03/28/2022 08:30 am	03/28/2022 09:00 am	00:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
03/28/2022 08:58 am	Created workorder.	Kevin H.
03/28/2022 08:58 am	Assigned: Kevin Hsueh	Kevin H.
03/28/2022 08:58 am	Updated status to Scheduled	Kevin H.
03/28/2022 08:58 am	Check-in 03/27/2022 08:30 am	Kevin H.
03/28/2022 09:00 am	Updated status to In Progress	Kevin H.
03/28/2022 09:00 am	Check-out 03/27/2022 10:30 am	Kevin H.
03/28/2022 09:00 am	Check-in 03/28/2022 08:30 am	Kevin H.
03/28/2022 09:01 am	Updated status to Service Completed	Kevin H.
03/28/2022 09:01 am	Work Order Tasks Added	Kevin H.
03/28/2022 09:01 am	Check-out 03/28/2022 09:00 am	Kevin H.
03/28/2022 09:02 am	Service Completed	Kevin H.
03/28/2022 09:02 am	Updated status to Pending Approval	Kevin H.
03/28/2022 09:02 am	No Signature: Remote Support	Kevin H.
03/28/2022 11:34 am	Approved.	Chu H.
03/28/2022 11:34 am	Updated status to Submitted for Invoicing	Chu H.
03/28/2022 12:03 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39246

Work Orders