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W39267 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

04/04/2022, 01:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)

Rates:

Ambyth - Service Contract (08/09/21 - 08/08/22) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Jolene's printing issues.

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check Xerox C8045 on Jolene's workstation. Prints sent to the printer successfully but error message prints as a result. Error message points to Xerox Accounting code issue. Reinstall Xerox C8045 (192.168.0.28) and perform test prints. Confirmed printer requests Accounting code to be entered. Print job prints successfully after reinstallation.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check Xerox C8045 on Jolene's workstation. Prints sent to the printer successfully but error message prints as a result. Error message points to Xerox Accounting code issue. Reinstall Xerox C8045 (192.168.0.28) and perform test prints. Confirmed printer requests Accounting code to be entered. Print job prints successfully after reinstallation.	Kevin Hsueh	04/04/2022 01:30 pm	04/04/2022 02:22 pm	00:52

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
04/04/2022 02:21 pm	Created workorder.	Kevin H.
04/04/2022 02:21 pm	Assigned: Kevin Hsueh	Kevin H.
04/04/2022 02:21 pm	Updated status to Scheduled	Kevin H.
04/04/2022 02:22 pm	Check-in 04/04/2022 01:30 pm	Kevin H.
04/04/2022 02:24 pm	Updated status to Service Completed	Kevin H.
04/04/2022 02:24 pm	Work Order Tasks Added	Kevin H.
04/04/2022 02:24 pm	Check-out 04/04/2022 02:22 pm	Kevin H.
04/04/2022 02:25 pm	Service Completed	Kevin H.
04/04/2022 02:25 pm	Updated status to Pending Approval	Kevin H.
04/04/2022 02:25 pm	No Signature: Remote Support	Kevin H.
04/04/2022 05:37 pm	Approved.	Chu H.
04/04/2022 05:37 pm	Updated status to Submitted for Invoicing	Chu H.
04/05/2022 01:29 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39267

Work Orders