DSI WebApp

W39458 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Jacob Tareyama

Scheduled Date/Time:

06/02/2022, 02:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)

Rates:

Ambyth - Service Contract (08/09/21 - 08/08/22) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Jay Garrido

Date Signed:

06/02/2022

Work Requested

Troubleshoot AJ's laptop

Work Requested by: Jacob Tareyama

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

AJ unable to open Excel and Word files properly. Uninstall MS Office 365 software. Redownload and reinstall MS Office 365 and reactivate license. Test open Excel and Word files successfully with no issues. Reconfigure abarcinas@ambyth.com account in Outlook client. Confirmed emails are syncing properly.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	AJ unable to open Excel and Word files properly. Uninstall MS Office 365 software. Redownload and reinstall MS Office 365 and reactivate license. Test open Excel and Word files successfully with no issues. Reconfigure abarcinas@ambyth.com account in Outlook client. Confirmed emails are syncing properly.	Kevin Hsueh	06/02/2022 01:52 pm	06/02/2022 02:43 pm	00:51

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
06/02/2022 09:30 am	Created workorder.	Kevin H.
06/02/2022 09:30 am	Assigned: Kevin Hsueh	Kevin H.
06/02/2022 09:30 am	Updated status to Scheduled	Kevin H.
06/02/2022 01:52 pm	Check-in 06/02/2022 01:52 pm	Kevin H.
06/02/2022 01:52 pm	Arrived 06/02/2022 01:52 pm	Kevin H.
06/02/2022 02:36 pm	Customer Signature Posted	Kevin H.
06/02/2022 02:45 pm	Updated status to Service Completed	Kevin H.
06/02/2022 02:45 pm	Work Order Tasks Added	Kevin H.
06/02/2022 02:45 pm	Check-out 06/02/2022 02:43 pm	Kevin H.
06/02/2022 02:46 pm	Service Completed	Kevin H.
06/02/2022 02:46 pm	Updated status to Pending Approval	Kevin H.
06/03/2022 07:43 am	Approved.	Chu H.
06/03/2022 07:43 am	Updated status to Submitted for Invoicing	Chu H.
06/03/2022 12:29 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39458

Work Orders