DSI WebApp

W39815 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

10/06/2022, 02:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)

Rates:

Ambyth - Service Contract (08/09/22 - 08/08/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Various Issues

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Mr. Miller's Outlook issue. His outlook is showing Exchange is not supported. Found that Mr. Miller's Outlook (on Mac Computer) updated to use Mac new version of outlook which does not support exchange. Revert back to the original outlook version and exchange is operational. Troubleshoot Saipan network. Worked with Benjie to trace cables and server hardware. Found 1 additional server that is in use that was not reported to DSI. This server is the AMBYTHSAIPAN DC running Windows Server 2003. DSI to configure this server to work with the SonicWALL in Saipan office.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Mr. Miller's Outlook issue. His outlook is showing Exchange is not supported. Found that Mr. Miller's Outlook (on Mac Computer) updated to use Mac new version of outlook which does not support exchange. Revert back to the original outlook version and exchange is operational. Troubleshoot Saipan network. Worked with Benjie to trace cables and server hardware. Found 1 additional server that is in use that was not reported to DSI. This server is the AMBYTHSAIPAN DC running Windows Server 2003. DSI to configure this server to work with the SonicWALL in Saipan office.	Kevin Hsueh	10/06/2022 02:00 pm	10/06/2022 04:00 pm	02:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/06/2022 04:52 pm	Created workorder.	Kevin H.
10/06/2022 04:52 pm	Assigned: Kevin Hsueh	Kevin H.
10/06/2022 04:52 pm	Updated status to Scheduled	Kevin H.
10/06/2022 04:53 pm	Check-in 10/06/2022 02:00 pm	Kevin H.
10/06/2022 04:55 pm	Updated status to Service Completed	Kevin H.
10/06/2022 04:55 pm	Work Order Tasks Added	Kevin H.
10/06/2022 04:55 pm	Check-out 10/06/2022 04:00 pm	Kevin H.
10/06/2022 04:57 pm	Service Completed	Kevin H.
10/06/2022 04:57 pm	Updated status to Pending Approval	Kevin H.
10/06/2022 04:57 pm	No Signature: Remote Support	Kevin H.
10/10/2022 09:55 am	Approved.	Chu H.
10/10/2022 09:55 am	Updated status to Submitted for Invoicing	Chu H.
10/10/2022 10:17 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39815

Work Orders