DSI WebApp

W39847 Closed

Customer/Point of Contact:

Morrico Equipment
Alma Dimla (1-671-649-1946)

Scheduled Date/Time:

10/17/2022, 02:38 pm

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

ME00.6013: Morrico Equipment - Service Contract (03/01/22 - 02/28/23)

Rates:

Morrico Equipment - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kylene Hsieh

Customer Signature:

Yes

Print Name:

Michelle Taisague

Date Signed:

10/20/2022

Work Requested

1. install windows OS on 2 new CF-31 laptops 2. install EBS on same laptop 3. diagnose & repair internet on 3rd laptop provided a working laptop for #2

Work Requested by: Alma Dimla

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

Added 2 new laptops back into the domain. Edit registry to tech IDs assigned. Launched nfw download encountered “Dispatch tech value not found”, informed customer and taught how to connect after issue is resolved. Changed another laptops tech ID per customer request. Laptop with wifi issue still drop. Suggested customer to get a new wifi dongle

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Cloned SSDs for 2 new CF31 laptops and fixed Wifi Issue on third laptop	Jayson Larot	10/18/2022 01:00 pm	10/18/2022 02:00 pm	01:00
	2	Added 2 new laptops back into the domain. Edit registry to tech IDs assigned. Launched nfw download encountered “Dispatch tech value not found”, informed customer and taught how to connect after issue is resolved. Changed another laptops tech ID per customer request. Laptop with wifi issue still drop. Suggested customer to get a new wifi dongle	Jayson Larot	10/20/2022 09:20 am	10/20/2022 10:16 am	00:56

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 20

Date/Time	Comment	Tech
10/17/2022 02:40 pm	Created workorder.	Kylene H.
10/17/2022 02:40 pm	Assigned: Kevin Hsueh	Kylene H.
10/17/2022 02:40 pm	Updated status to Pending Schedule	Kylene H.
10/17/2022 04:15 pm	Updated Estimated Service Time (hrs) to	Kevin H.
10/17/2022 04:15 pm	Assigned: Jayson Larot	Kevin H.
10/17/2022 04:15 pm	Unassigned: Kevin Hsueh	Kevin H.
10/17/2022 04:15 pm	Modified workorder.	Kevin H.
10/20/2022 09:17 am	Check-in 10/18/2022 01:00 pm	Jayson L.
10/20/2022 09:19 am	Updated status to In Progress	Jayson L.
10/20/2022 09:19 am	Check-out 10/18/2022 02:00 pm	Jayson L.
10/20/2022 09:20 am	Check-in 10/20/2022 09:20 am	Jayson L.
10/20/2022 10:13 am	Customer Signature Posted	Jayson L.
10/20/2022 10:25 am	Updated status to Service Completed	Jayson L.
10/20/2022 10:25 am	Work Order Tasks Added	Jayson L.
10/20/2022 10:25 am	Check-out 10/20/2022 10:16 am	Jayson L.
10/20/2022 10:27 am	Service Completed	Jayson L.
10/20/2022 10:27 am	Updated status to Pending Approval	Jayson L.
10/20/2022 07:11 pm	Approved.	Chu H.
10/20/2022 07:11 pm	Updated status to Submitted for Invoicing	Chu H.
10/21/2022 09:45 am	Updated status to Closed	Jessica L.

Attachments 2

Filename
Items Received 10/17/2022 02:40 pm
W39847

Work Orders