DSI WebApp

W40281 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

04/19/2023, 01:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)

Rates:

Ambyth - Service Contract (08/09/22 - 08/08/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031258

Work Requested

Troubleshoot Fanny's access to Swire website. Access is slow.

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Remote Support with Fanny. Noted her access to Swire web portal is slow and/or not loading. Check a known good working workstation that has no issues with Swire access. Noted no differences. Proceed to clear browser cache settings on Fanny's workstation. Test access Swire web portal with Fanny successfully with no slowness encountered. Slowness issue due to a previous setting that was saved in the browser cache.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Remote Support with Fanny. Noted her access to Swire web portal is slow and/or not loading. Check a known good working workstation that has no issues with Swire access. Noted no differences. Proceed to clear browser cache settings on Fanny's workstation. Test access Swire web portal with Fanny successfully with no slowness encountered. Slowness issue due to a previous setting that was saved in the browser cache.	Kevin Hsueh	04/19/2023 01:00 pm	04/19/2023 01:45 pm	00:45

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
04/19/2023 02:14 pm	Created workorder.	Kevin H.
04/19/2023 02:14 pm	Assigned: Kevin Hsueh	Kevin H.
04/19/2023 02:14 pm	Updated status to Scheduled	Kevin H.
04/19/2023 02:19 pm	Check-in 04/19/2023 01:00 pm	Kevin H.
04/19/2023 02:21 pm	Updated status to Service Completed	Kevin H.
04/19/2023 02:21 pm	Work Order Tasks Added	Kevin H.
04/19/2023 02:21 pm	Check-out 04/19/2023 01:45 pm	Kevin H.
04/19/2023 02:23 pm	Service Completed	Kevin H.
04/19/2023 02:23 pm	Updated status to Pending Approval	Kevin H.
04/19/2023 02:23 pm	No Signature: Remote Support	Kevin H.
04/20/2023 07:47 am	Approved.	Chu H.
04/20/2023 07:47 am	Updated status to Submitted for Invoicing	Chu H.
04/20/2023 08:47 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40281

Work Orders