DSI WebApp

W40594 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Jacob Tareyama

Scheduled Date/Time:

09/05/2023, 08:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)

Rates:

Ambyth - Service Contract (08/09/23 - 08/08/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Jacob reported Subic is unable to access Saipan CYMA. VPN Down (Same issue as last Monday).

Work Requested by: Jacob Tareyama

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check Saipan CYMA Server and noted unable to connect. Noticed other Saipan laptops/workstations also showing down and unable to connect. Advised Jacob that Internet may be down in Saipan. Login before noon today and noted VPN tunnel is up. Jacob advised Ambyth Saipan office had lost power and was just restored today. No issue with equipment or internet. Issue due to Ambyth Saipan office lost power.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check Saipan CYMA Server and noted unable to connect. Noticed other Saipan laptops/workstations also showing down and unable to connect. Advised Jacob that Internet may be down in Saipan. Login before noon today and noted VPN tunnel is up. Jacob advised Ambyth Saipan office had lost power and was just restored today. No issue with equipment or internet. Issue due to Ambyth Saipan office lost power.	Kevin Hsueh	09/05/2023 08:30 am	09/05/2023 09:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
09/05/2023 02:19 pm	Created workorder.	Kevin H.
09/05/2023 02:19 pm	Assigned: Kevin Hsueh	Kevin H.
09/05/2023 02:19 pm	Updated status to Scheduled	Kevin H.
09/05/2023 02:21 pm	Check-in 09/05/2023 08:30 am	Kevin H.
09/05/2023 02:23 pm	Updated status to Service Completed	Kevin H.
09/05/2023 02:23 pm	Work Order Tasks Added	Kevin H.
09/05/2023 02:23 pm	Check-out 09/05/2023 09:30 am	Kevin H.
09/05/2023 02:26 pm	Service Completed	Kevin H.
09/05/2023 02:26 pm	Updated status to Pending Approval	Kevin H.
09/05/2023 02:26 pm	No Signature: Remote Support: Jacob Tareyama request	Kevin H.
09/07/2023 12:50 pm	Approved.	Chu H.
09/07/2023 12:50 pm	Updated status to Submitted for Invoicing	Chu H.
09/07/2023 02:41 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W40594

Work Orders