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W41252   Closed

06/03/2024, 02:00 pm   
Onsite
Service Contract
AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)
Ambyth - Service Contract (08/09/23 - 08/08/24) [TOTAL ANNUAL HOURS: 2]
2
2
Kevin Hsueh
Yes
Jacob Tareyama
06/03/2024

Work Requested

Setup new Docomo Fiber Internet Circuit on SonicWALL at Ambyth Logistics Office
Work Requested by: Christi Taijeron

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Setup new Docomo Fiber connection (WAN IP: 202.128.84.214) at Ambyth Logistics. Recreate SonicWALL PTP VPN to HQ SonicWALL. Internet is 100mbps download and upload and PTP VPN is up. Troubleshoot Glady's email. User reported emails not going to inbox. Delete rules that were created and emails flow properly. Troubleshoot Joy's workstation print to PDF. error message shows incompatible font causing failed print to PDF. modify Adobe PDF printer to not only use system fonts. Test print to PDF successfully.
Work Completed Technician Check-in Check-out Actual Hrs
1 Setup new Docomo Fiber connection (WAN IP: 202.128.84.214) at Ambyth Logistics. Recreate SonicWALL PTP VPN to HQ SonicWALL. Internet is 100mbps download and upload and PTP VPN is up. Troubleshoot Glady's email. User reported emails not going to inbox. Delete rules that were created and emails flow properly. Troubleshoot Joy's workstation print to PDF. error message shows incompatible font causing failed print to PDF. modify Adobe PDF printer to not only use system fonts. Test print to PDF successfully. Kevin Hsueh
06/03/2024 01:36 pm 06/03/2024 03:30 pm 01:54

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 16

Date/Time Comment Tech
06/03/2024 10:14 am Created workorder. Kevin H.
06/03/2024 10:14 am Assigned: Kevin Hsueh Kevin H.
06/03/2024 10:14 am Updated status to Scheduled Kevin H.
06/03/2024 01:36 pm Check-in 06/03/2024 01:36 pm Kevin H.
06/03/2024 01:37 pm Arrived 06/03/2024 01:37 pm Kevin H.
06/03/2024 03:07 pm Customer Signature Posted Kevin H.
06/03/2024 03:30 pm Updated status to Service Completed Kevin H.
06/03/2024 03:30 pm Work Order Tasks Added Kevin H.
06/03/2024 03:30 pm Check-out 06/03/2024 03:30 pm Kevin H.
06/03/2024 03:32 pm Service Completed Kevin H.
06/03/2024 03:32 pm Updated status to Pending Approval Kevin H.
06/03/2024 05:12 pm Approved. Chu H.
06/03/2024 05:12 pm Updated status to Submitted for Invoicing Chu H.
06/03/2024 05:12 pm Approved. Chu H.
06/03/2024 05:12 pm Updated status to Submitted for Invoicing Chu H.
06/03/2024 05:29 pm Updated status to Closed Jessica L.

Attachments 1

Filename
W41252