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W41341 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Lou Garcia

Scheduled Date/Time:

07/11/2024, 01:59 pm

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)

Rates:

Ambyth - Service Contract (08/09/23 - 08/08/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

Louise Garcia

Date Signed:

07/24/2024

Work Requested

Broken keyboard.

Work Requested by: Lou Garcia

Items Dropped Off 1

	Item	Serial Number	Notes
1	Lenovo laptop		Charging cable included.

Work Completed 1

Summary of Tasks

Troubleshoot Lou's Laptop. Built in keyboard and external keyboard not working. Force reboot laptop and noted built in keyboard works. Login to laptop successfully. Per Lou, the keyboard issue occurred when laptop was woken up from sleep mode. Suggested to Lou to restart the laptop from time to time as sleep mode does result in odd issues intermittently.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Lou's Laptop. Built in keyboard and external keyboard not working. Force reboot laptop and noted built in keyboard works. Login to laptop successfully. Per Lou, the keyboard issue occurred when laptop was woken up from sleep mode. Suggested to Lou to restart the laptop from time to time as sleep mode does result in odd issues intermittently.	Kevin Hsueh	07/12/2024 10:30 am	07/12/2024 11:27 am	00:57

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
07/11/2024 02:04 pm	Created workorder.	Alahas P.
07/11/2024 02:04 pm	Assigned: Kevin Hsueh	Alahas P.
07/11/2024 02:04 pm	Updated status to Pending Schedule	Alahas P.
07/11/2024 02:04 pm	Added customer equipment.	Alahas P.
07/12/2024 11:27 am	Check-in 07/12/2024 10:30 am	Kevin H.
07/12/2024 11:29 am	Updated status to Service Completed	Kevin H.
07/12/2024 11:29 am	Work Order Tasks Added	Kevin H.
07/12/2024 11:29 am	Check-out 07/12/2024 11:27 am	Kevin H.
07/12/2024 11:32 am	Service Completed	Kevin H.
07/12/2024 11:32 am	Updated status to Pending Approval	Kevin H.
07/12/2024 11:32 am	No Signature:	Kevin H.
07/12/2024 05:37 pm	Approved.	Chu H.
07/12/2024 05:37 pm	Updated status to Submitted for Invoicing	Chu H.
07/24/2024 12:58 pm	Customer Signature Posted	Jessica L.
07/24/2024 03:07 pm	Updated status to Closed	Jessica L.

Attachments 2

Filename
Items Received Lou 07/11/2024 02:04 pm
W41341

Work Orders