W38523   Closed

06/08/2021, 04:00 pm   
Onsite
Service Contract
JMCE.6010: JMC Equipment - Service Contract 2021
Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No

Work Requested

Troubleshoot emails not being received from MGagaring@GilbaneCo.com
Work Requested by: Mark Peredo

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Work with Grace Gagaring at Gilbane Co and noted her emails with attachments to JMC are bouncing back. Determined issue due to Excel spreadsheet being emailed contained VBA Macros. Update SonicWALL settings to allow VBA Macros. Grace Gagaring sent an email with no issues after reconfiguration.
Work Completed Technician Check-in Check-out Actual Hrs
1 Work with Grace Gagaring at Gilbane Co and noted her emails with attachments to JMC are bouncing back. Determined issue due to Excel spreadsheet being emailed contained VBA Macros. Update SonicWALL settings to allow VBA Macros. Grace Gagaring sent an email with no issues after reconfiguration. Kevin Hsueh
06/08/2021 04:00 pm 06/08/2021 05:00 pm 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
06/09/2021 11:02 am Updated status to Closed Jessica L.
06/09/2021 09:57 am Updated status to Submitted for Invoicing Chu H.
06/09/2021 09:57 am Approved. Chu H.
06/08/2021 05:19 pm No Signature: Remote Support Kevin H.
06/08/2021 05:19 pm Updated status to Pending Approval Kevin H.
06/08/2021 05:19 pm Service Completed Kevin H.
06/08/2021 05:17 pm Check-out 06/08/2021 05:00 pm Kevin H.
06/08/2021 05:17 pm Work Order Tasks Added Kevin H.
06/08/2021 05:17 pm Updated status to Service Completed Kevin H.
06/08/2021 05:00 pm Arrived 06/08/2021 04:00 pm Kevin H.
06/08/2021 05:00 pm Check-in 06/08/2021 04:00 pm Kevin H.
06/08/2021 04:58 pm Updated status to Scheduled Kevin H.
06/08/2021 04:58 pm Assigned: Kevin Hsueh Kevin H.
06/08/2021 04:58 pm Created workorder. Kevin H.

Attachments 1

Filename
W38523