DSI WebApp

W38827 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

10/11/2021, 10:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6011: Isa Dental - Service Contract 2021

Rates:

Isa Dental - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

10/11/2021

Work Requested

Troubleshoot printing issues

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Danielle unable to print to checkout HP LaserJet printer. Noted 11 print jobs stuck in queue on Danielle's workstation. Stop print spool service and clear stuck jobs. Restart print spool service and perform test prints from Outlook and Dentrix successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Danielle unable to print to checkout HP LaserJet printer. Noted 11 print jobs stuck in queue on Danielle's workstation. Stop print spool service and clear stuck jobs. Restart print spool service and perform test prints from Outlook and Dentrix successfully.	Kevin Hsueh	10/11/2021 10:22 am	10/11/2021 10:51 am	00:29

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/12/2021 09:59 am	Updated status to Closed	Jessica L.
10/12/2021 08:52 am	Updated status to Submitted for Invoicing	Chu H.
10/12/2021 08:52 am	Approved.	Chu H.
10/11/2021 10:55 am	Updated status to Pending Approval	Kevin H.
10/11/2021 10:55 am	Service Completed	Kevin H.
10/11/2021 10:53 am	Check-out 10/11/2021 10:51 am	Kevin H.
10/11/2021 10:53 am	Work Order Tasks Added	Kevin H.
10/11/2021 10:53 am	Updated status to Service Completed	Kevin H.
10/11/2021 10:44 am	Customer Signature Posted	Kevin H.
10/11/2021 10:34 am	Arrived 10/11/2021 10:34 am	Kevin H.
10/11/2021 10:22 am	Check-in 10/11/2021 10:22 am	Kevin H.
10/11/2021 10:14 am	Updated status to Scheduled	Kevin H.
10/11/2021 10:14 am	Assigned: Kevin Hsueh	Kevin H.
10/11/2021 10:14 am	Created workorder.	Kevin H.

Attachments 1

Filename
W38827

Work Orders