DSI WebApp

W38882 Closed

Customer/Point of Contact:

Roberts, Fowler & Visosky
Sophia Sanchez (671-646-1222)

Scheduled Date/Time:

11/08/2021, 08:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

RFVL.6005: Roberts Fowler & Visosky - Service Contract 2021

Rates:

Roberts Fowler & Visosky - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

Yes

Print Name:

Sophia Sanchez

Date Signed:

11/08/2021

Work Requested

Users report unable to access Exchange server

Work Requested by: Sophia Sanchez

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

Manually install 6 patches on server. System files were corrupted.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Unable to start Exchange services. Restart server	Chu Hsieh	11/08/2021 08:00 am	11/09/2021 09:00 am	01:00
	2	Manually install 6 patches on server. System files were corrupted.	Chu Hsieh	11/08/2021 10:30 am	11/08/2021 01:31 pm	03:01

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
11/08/2021 04:12 pm	Updated status to Closed	Jessica L.
11/08/2021 01:37 pm	Updated status to Submitted for Invoicing	Chu H.
11/08/2021 01:37 pm	Approved.	Chu H.
11/08/2021 01:36 pm	Updated status to Pending Approval	Chu H.
11/08/2021 01:36 pm	Service Completed	Chu H.
11/08/2021 01:35 pm	Customer Signature Posted	Chu H.
11/08/2021 01:34 pm	Check-out 11/08/2021 01:31 pm	Chu H.
11/08/2021 01:34 pm	Work Order Tasks Added	Chu H.
11/08/2021 01:34 pm	Updated status to Service Completed	Chu H.
11/08/2021 12:01 pm	Check-in 11/10/2021 10:30 am	Chu H.
11/08/2021 12:00 pm	Check-out 11/09/2021 09:00 am	Chu H.
11/08/2021 12:00 pm	Updated status to In Progress	Chu H.
11/08/2021 11:53 am	Arrived 11/08/2021 08:00 am	Chu H.
11/08/2021 11:52 am	Check-in 11/08/2021 08:00 am	Chu H.
11/08/2021 11:52 am	Updated status to Scheduled	Chu H.
11/08/2021 11:52 am	Assigned: Chu Hsieh	Chu H.
11/08/2021 11:52 am	Created workorder.	Chu H.

Attachments 1

Filename
W38882

Work Orders