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W39149   Closed

Taniguchi, Ruth, Makio Architects
Chona Cabedo (1-671-475-8772)
02/18/2022, 10:00 am   
Onsite
Service Contract
TRMA.6011: TRMA - Service Contract 2022
TRMA - Service Contract 2022 [TOTAL MONTHLY HOURS: 8]
0
1
Kevin Hsueh
Yes
Chona Cabedo
02/18/2022

Work Requested

Troubleshoot Revit issue
Work Requested by: Chona Cabedo

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Check Rymel's workstation and noted Sentinel One flagged Revit as ransomware. Release 7 Revit files from Quarantine. Confirmed Revit can be accessed now. Set exception on Sentinel One portal to not flag Revit software.
Work Completed Technician Check-in Check-out Actual Hrs
1 Check Rymel's workstation and noted Sentinel One flagged Revit as ransomware. Release 7 Revit files from Quarantine. Confirmed Revit can be accessed now. Set exception on Sentinel One portal to not flag Revit software. Kevin Hsueh
 02/18/2022 10:03 am 02/18/2022 10:32 am 00:29

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
02/18/2022 01:43 pm Updated status to Closed Jessica L.
02/18/2022 12:04 pm Updated status to Submitted for Invoicing Chu H.
02/18/2022 12:04 pm Approved. Chu H.
02/18/2022 10:37 am Updated status to Pending Approval Kevin H.
02/18/2022 10:37 am Service Completed Kevin H.
02/18/2022 10:35 am Check-out 02/18/2022 10:32 am Kevin H.
02/18/2022 10:35 am Work Order Tasks Added Kevin H.
02/18/2022 10:35 am Updated status to Service Completed Kevin H.
02/18/2022 10:27 am Customer Signature Posted Kevin H.
02/18/2022 10:16 am Arrived 02/18/2022 10:16 am Kevin H.
02/18/2022 10:03 am Check-in 02/18/2022 10:03 am Kevin H.
02/18/2022 10:03 am Updated status to Scheduled Kevin H.
02/18/2022 10:03 am Assigned: Kevin Hsueh Kevin H.
02/18/2022 10:03 am Created workorder. Kevin H.

Attachments 1

Filename
W39149
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