DSI WebApp

W39442 Closed

Customer/Point of Contact:

Guam Department of Education
Mariann Lujan (671-475-2426)

Scheduled Date/Time:

06/01/2022, 10:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

GDOE.5055: A&M PO 20200908 ActivPanel 75in Install

Rates:

A&M PO 20200908 ActivPanel 75in Install [TOTAL ANNUAL HOURS: 46]

Remaining Hours:

46

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kylene Hsieh

Customer Signature:

Yes

Print Name:

Vincent Guerrero

Date Signed:

06/01/2022

Work Requested

troubleshoot panel at Jose Rios (RM 28) SN: 75W26-K7HBDN1290036

Work Requested by: Mariann Lujan

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Attempted to reflash firmware on Promethean ActivPanel Nickel but was unsuccessful. After prompting the firmware reflash update, ActivPanel had two screen displays and was stuck on boot logo. DSI to contact Promethean on issue.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Attempted to reflash firmware on Promethean ActivPanel Nickel but was unsuccessful. After prompting the firmware reflash update, ActivPanel had two screen displays and was stuck on boot logo. DSI to contact Promethean on issue.	Charles Rafanan	06/01/2022 09:30 am	06/01/2022 11:16 am	01:46

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
06/06/2022 10:20 am	Updated status to Closed	Jessica L.
06/06/2022 08:51 am	Updated status to Submitted for Invoicing	Chu H.
06/06/2022 08:51 am	Approved.	Chu H.
06/01/2022 12:05 pm	Updated status to Pending Approval	Charles R.
06/01/2022 12:05 pm	Service Completed	Charles R.
06/01/2022 11:56 am	Work Order Tasks Updated	Charles R.
06/01/2022 11:18 am	Check-out 06/01/2022 11:16 am	Charles R.
06/01/2022 11:18 am	Work Order Tasks Added	Charles R.
06/01/2022 11:18 am	Updated status to Service Completed	Charles R.
06/01/2022 11:14 am	Customer Signature Posted	Charles R.
06/01/2022 09:46 am	Arrived 06/01/2022 09:46 am	Charles R.
06/01/2022 09:30 am	Check-in 06/01/2022 09:30 am	Charles R.
05/31/2022 02:32 pm	Updated status to Scheduled	Kylene H.
05/31/2022 02:32 pm	Assigned: Charles Rafanan	Kylene H.
05/31/2022 02:32 pm	Created workorder.	Kylene H.

Attachments 1

Filename
W39442

Work Orders