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W40478 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

07/17/2023, 09:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

BLAW.6002: Brooks - Service Contract (03/01/23 - 02/28/24)

Rates:

Brooks - Service Contract (03/01/23 - 02/28/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lisa Brooks

Date Signed:

07/17/2023

Work Requested

Troubleshoot VPN issues

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Terrys laptop VPN Issue. Network drive needed a password. Worked with Terry to input is domain profile password and confirmed network drive is accessible over VPN. restart APPSRV as Debtmaster was running slow. Begin install of 4 Windows updates on 3 servers. Servers will restart after active hours.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Terrys laptop VPN Issue. Network drive needed a password. Worked with Terry to input is domain profile password and confirmed network drive is accessible over VPN. restart APPSRV as Debtmaster was running slow. Begin install of 4 Windows updates on 3 servers. Servers will restart after active hours.	Kevin Hsueh	07/17/2023 09:19 am	07/17/2023 10:19 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
07/17/2023 11:54 am	Updated status to Closed	Jessica L.
07/17/2023 11:03 am	Updated status to Submitted for Invoicing	Chu H.
07/17/2023 11:03 am	Approved.	Chu H.
07/17/2023 10:26 am	Updated status to Pending Approval	Kevin H.
07/17/2023 10:26 am	Service Completed	Kevin H.
07/17/2023 10:24 am	Check-out 07/17/2023 10:19 am	Kevin H.
07/17/2023 10:24 am	Work Order Tasks Added	Kevin H.
07/17/2023 10:24 am	Updated status to Service Completed	Kevin H.
07/17/2023 09:57 am	Customer Signature Posted	Kevin H.
07/17/2023 09:20 am	Arrived 07/17/2023 09:20 am	Kevin H.
07/17/2023 09:20 am	Check-in 07/17/2023 09:19 am	Kevin H.
07/17/2023 08:51 am	Updated status to Scheduled	Kevin H.
07/17/2023 08:51 am	Assigned: Kevin Hsueh	Kevin H.
07/17/2023 08:51 am	Created workorder.	Kevin H.

Attachments 1

Filename
W40478

Work Orders