DSI WebApp

W41335 Closed

Customer/Point of Contact:

Roberts, Fowler & Visosky
Sophia Sanchez (671-646-1222)

Scheduled Date/Time:

07/10/2024, 11:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

RFVL.6008: Roberts Fowler and Visosky - Service Contract 2024

Rates:

Roberts Fowler & Visosky - Service Contract 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Tim Robert's workstation File Explorer crashing

Work Requested by: Sophia Sanchez

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Tim's File Explorer crashes upon opening. Investigate the issue and noted the Quick Access entries on File Explorer is corrupt. Removed QuickAccess entries and opened up File Explorer. No crash. Proceed to recreate QuickAccess entries. Per Sophia, they will monitor to see if issue occurs again.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Tim's File Explorer crashes upon opening. Investigate the issue and noted the Quick Access entries on File Explorer is corrupt. Removed QuickAccess entries and opened up File Explorer. No crash. Proceed to recreate QuickAccess entries. Per Sophia, they will monitor to see if issue occurs again.	Kevin Hsueh	07/10/2024 11:00 am	07/10/2024 11:35 am	00:35

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
07/11/2024 02:29 pm	Updated status to Closed	Jessica L.
07/11/2024 12:00 pm	Updated status to Submitted for Invoicing	Chu H.
07/11/2024 12:00 pm	Approved.	Chu H.
07/10/2024 11:44 am	No Signature: Remote Support	Kevin H.
07/10/2024 11:44 am	Updated status to Pending Approval	Kevin H.
07/10/2024 11:44 am	Service Completed	Kevin H.
07/10/2024 11:42 am	No Signature: Remote Support	Kevin H.
07/10/2024 11:42 am	Service Completed	Kevin H.
07/10/2024 11:42 am	Return service required.	Kevin H.
07/10/2024 11:36 am	Check-out 07/10/2024 11:35 am	Kevin H.
07/10/2024 11:36 am	Work Order Tasks Added	Kevin H.
07/10/2024 11:36 am	Updated status to Service Completed	Kevin H.
07/10/2024 11:34 am	Check-in 07/10/2024 11:00 am	Kevin H.
07/10/2024 11:32 am	Updated status to Scheduled	Kevin H.
07/10/2024 11:32 am	Assigned: Kevin Hsueh	Kevin H.
07/10/2024 11:32 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41335

Work Orders