DSI WebApp

W41797 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

03/19/2025, 09:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

BLAW.6004: Brooks Concepcion Law - Service Contract (03/01/25 - 02/28/26)

Rates:

Brooks - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lisa Brooks

Date Signed:

03/19/2025

Work Requested

DM Upgrade (11.50). Troubleshoot Clare’s email. Issue: Shuts down throughout the day. Perform any MS updates on the server.

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Upgrade Debtmaster to version 11.50 on server and all workstations. Clare's Outlook crashes randomly. Check event log and noted issues with .dll files. Run MS Office repair. Clare to monitor if issue occurs again. Downlod and install Windows Updates on all 3 servers.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Upgrade Debtmaster to version 11.50 on server and all workstations. Clare's Outlook crashes randomly. Check event log and noted issues with .dll files. Run MS Office repair. Clare to monitor if issue occurs again. Downlod and install Windows Updates on all 3 servers.	Kevin Hsueh	03/19/2025 09:17 am	03/19/2025 10:15 am	00:58

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
03/20/2025 03:02 pm	Updated status to Closed	Jessica L.
03/20/2025 02:48 pm	Updated status to Submitted for Invoicing	Chu H.
03/20/2025 02:48 pm	Approved.	Chu H.
03/19/2025 10:19 am	Updated status to Pending Approval	Kevin H.
03/19/2025 10:19 am	Service Completed	Kevin H.
03/19/2025 10:17 am	Check-out 03/19/2025 10:15 am	Kevin H.
03/19/2025 10:17 am	Work Order Tasks Added	Kevin H.
03/19/2025 10:17 am	Updated status to Service Completed	Kevin H.
03/19/2025 09:59 am	Customer Signature Posted	Kevin H.
03/19/2025 09:18 am	Arrived 03/19/2025 09:18 am	Kevin H.
03/19/2025 09:18 am	Check-in 03/19/2025 09:17 am	Kevin H.
03/19/2025 09:06 am	Updated status to Scheduled	Kevin H.
03/19/2025 09:06 am	Assigned: Kevin Hsueh	Kevin H.
03/19/2025 09:06 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41797

Work Orders