DSI WebApp

W41847 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

04/08/2025, 03:15 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6016: Isa Dental - Service Contract (04/01/25 - 03/31/26)

Rates:

Isa Dental - Service Contract (04/01/25 - 03/31/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

04/08/2025

Work Requested

Troubleshoot Dentrix

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Dentrix Slowness. Linda restarted server prior to DSI arrival. Restart Dentrix services. Test access ok, DSI will monitor Dentrix if slowness occurs again. Check front desk area and noted electrical clicking noises. Remove UPS and electrical clicking noises still present. Linda to have an electrician check the power outlets.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Dentrix Slowness. Linda restarted server prior to DSI arrival. Restart Dentrix services. Test access ok, DSI will monitor Dentrix if slowness occurs again. Check front desk area and noted electrical clicking noises. Remove UPS and electrical clicking noises still present. Linda to have an electrician check the power outlets.	Kevin Hsueh	04/08/2025 03:30 pm	04/08/2025 04:30 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
04/08/2025 03:11 pm	Created workorder.	Kevin H.
04/08/2025 03:11 pm	Assigned: Kevin Hsueh	Kevin H.
04/08/2025 03:11 pm	Updated status to Scheduled	Kevin H.
04/08/2025 03:21 pm	Check-in 04/08/2025 03:30 pm	Kevin H.
04/08/2025 03:21 pm	Arrived 04/08/2025 03:30 pm	Kevin H.
04/08/2025 03:27 pm	Customer Signature Posted	Kevin H.
04/08/2025 04:51 pm	Updated status to Service Completed	.
04/08/2025 04:51 pm	Work Order Tasks Added	.
04/08/2025 04:51 pm	Check-out 04/08/2025 04:30 pm	.
04/08/2025 04:53 pm	Service Completed	Kevin H.
04/08/2025 04:53 pm	Updated status to Pending Approval	Kevin H.
04/09/2025 08:54 am	Approved.	Chu H.
04/09/2025 08:54 am	Updated status to Submitted for Invoicing	Chu H.
04/09/2025 10:01 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41847

Work Orders