DSI WebApp

W41879 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

04/28/2025, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6016: Isa Dental - Service Contract (04/01/25 - 03/31/26)

Rates:

Isa Dental - Service Contract (04/01/25 - 03/31/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

04/28/2025

Work Requested

Troubleshoot Dentrix

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Run database maintenance tool for Dentrix. Export Dentrix System logs to work with Dentrix support on program slowness issues. Check OP A workstation, ISA Dental reported inappropriate photo on workstation. Check issue and noted photo was a screenshot from Instagram saved and downloaded on 1/5/2025. Check other recent files accessed in QuickAccess with Linda and Linda advised she will speak with the staff. Check workstation and confirmed no other inappropriate images or files.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Run database maintenance tool for Dentrix. Export Dentrix System logs to work with Dentrix support on program slowness issues. Check OP A workstation, ISA Dental reported inappropriate photo on workstation. Check issue and noted photo was a screenshot from Instagram saved and downloaded on 1/5/2025. Check other recent files accessed in QuickAccess with Linda and Linda advised she will speak with the staff. Check workstation and confirmed no other inappropriate images or files.	Kevin Hsueh	04/28/2025 01:53 pm	04/28/2025 03:27 pm	01:34

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
04/28/2025 11:18 am	Created workorder.	Kevin H.
04/28/2025 11:18 am	Assigned: Kevin Hsueh	Kevin H.
04/28/2025 11:18 am	Updated status to Scheduled	Kevin H.
04/28/2025 01:53 pm	Check-in 04/28/2025 01:53 pm	Kevin H.
04/28/2025 01:54 pm	Arrived 04/28/2025 01:53 pm	Kevin H.
04/28/2025 02:37 pm	Customer Signature Posted	Kevin H.
04/28/2025 03:31 pm	Updated status to Service Completed	Kevin H.
04/28/2025 03:31 pm	Work Order Tasks Added	Kevin H.
04/28/2025 03:31 pm	Check-out 04/28/2025 03:27 pm	Kevin H.
04/28/2025 03:33 pm	Service Completed	Kevin H.
04/28/2025 03:33 pm	Updated status to Pending Approval	Kevin H.
04/30/2025 11:01 am	Approved.	Chu H.
04/30/2025 11:01 am	Updated status to Submitted for Invoicing	Chu H.
04/30/2025 11:26 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41879

Work Orders