DSI WebApp

W41951 Closed

Customer/Point of Contact:

Guam Department of Education
Lisa Baza-Cruz

Scheduled Date/Time:

06/05/2025, 02:00 pm

Service Type:

Onsite

Charge Type:

Warranty

Charge Code:

GDOE.5139: GDOE - PO 20241332-00 Planar Install

Rates:

GDOE - PO 20241332-00 Planar Install [TOTAL ANNUAL HOURS: 160]

Remaining Hours:

160

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

Date Signed:

06/05/2025

Work Requested

Troubleshoot touch issue on Planar iHUB at Saint Francis Catholic School.

Work Requested by: Lisa Baza-Cruz

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Planar iHUB touch issues. remove/reseat each touch transmitter and receiver PCA board. Determined top left PCA board was faulty. Replaced faulty PCA board. Reassemble Planar iHUB. Confirmed touch is working. Proceed to re-calibrate touch. Show St. Francis POC touch is operational.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Planar iHUB touch issues. remove/reseat each touch transmitter and receiver PCA board. Determined top left PCA board was faulty. Replaced faulty PCA board. Reassemble Planar iHUB. Confirmed touch is working. Proceed to re-calibrate touch. Show St. Francis POC touch is operational.	Kevin Hsueh	06/05/2025 01:30 pm	06/05/2025 03:30 pm	02:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
06/05/2025 01:21 pm	Created workorder.	Alahas P.
06/05/2025 01:21 pm	Assigned: Kevin Hsueh	Alahas P.
06/05/2025 01:21 pm	Updated status to Pending Schedule	Alahas P.
06/05/2025 03:09 pm	Check-in 06/05/2025 01:30 pm	Kevin H.
06/05/2025 03:10 pm	Arrived 06/05/2025 02:00 pm	Kevin H.
06/05/2025 03:19 pm	Customer Signature Posted	Kevin H.
06/05/2025 04:59 pm	Updated status to Service Completed	Kevin H.
06/05/2025 04:59 pm	Work Order Tasks Added	Kevin H.
06/05/2025 04:59 pm	Check-out 06/05/2025 03:30 pm	Kevin H.
06/05/2025 05:01 pm	Service Completed	Kevin H.
06/05/2025 05:01 pm	Updated status to Pending Approval	Kevin H.
06/07/2025 08:54 pm	Approved.	Chu H.
06/07/2025 08:54 pm	Updated status to Submitted for Invoicing	Chu H.
06/07/2025 08:55 pm	Approved.	Chu H.
06/07/2025 08:55 pm	Updated status to Submitted for Invoicing	Chu H.
06/09/2025 09:33 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41951

Work Orders