DSI WebApp

W42185 Closed

Customer/Point of Contact:

University of Guam
Gabriella Renee Topasna (671-735-5631)

Scheduled Date/Time:

09/15/2025, 09:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

UOG0.5035: UOG - PO 240813 ActivPanel 9 Premium Warranty

Rates:

UOG - PO 240813 ActivPanel 9 Premium Warranty [TOTAL ANNUAL HOURS: 4]

Remaining Hours:

4

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Gabriella Renee Topasna

Date Signed:

09/15/2025

Work Requested

Troubleshoot double image issue on ActivPanel 9 Premium – 86” (SN: 9B86GP625TC42A0011). We will also be replacing the defected mobile stand columns for both Promethean ActivPanels.

Work Requested by: Gabriella Renee Topasna

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

- Troubleshooted double image issue on ActivPanel 9 Premium – 86” (SN: 9B86GP625TC42A0011), flashed a new fitmware using a USB. - Replaced the defected mobile stand columns for both Promethean ActivPanels.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	- Troubleshooted double image issue on ActivPanel 9 Premium – 86” (SN: 9B86GP625TC42A0011), flashed a new fitmware using a USB. - Replaced the defected mobile stand columns for both Promethean ActivPanels.	Sean Bacani	09/15/2025 09:03 am	09/15/2025 10:20 am	01:17

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/15/2025 08:38 am	Created workorder.	Kevin H.
09/15/2025 08:38 am	Assigned: Sean Bacani	Kevin H.
09/15/2025 08:38 am	Updated status to Scheduled	Kevin H.
09/15/2025 09:04 am	Check-in 09/15/2025 09:03 am	Sean B.
09/15/2025 09:05 am	Arrived 09/15/2025 09:05 am	Sean B.
09/15/2025 10:19 am	Customer Signature Posted	Sean B.
09/15/2025 10:22 am	Updated status to Service Completed	Sean B.
09/15/2025 10:22 am	Work Order Tasks Added	Sean B.
09/15/2025 10:22 am	Check-out 09/15/2025 10:20 am	Sean B.
09/15/2025 10:24 am	Service Completed	Sean B.
09/15/2025 10:24 am	Updated status to Pending Approval	Sean B.
09/16/2025 08:49 am	Approved.	Chu H.
09/16/2025 08:49 am	Updated status to Submitted for Invoicing	Chu H.
09/16/2025 02:13 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42185

Work Orders