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W42323 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

11/12/2025, 11:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

BLAW.6004: Brooks Concepcion Law - Service Contract (03/01/25 - 02/28/26)

Rates:

Brooks - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Lisa reported receiving email notification of replication failure on ExchSrv backup

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Remotely check exchange server backup. External USB 2TB was full. Purged some old backup and replication continued without issue. Informed Lisa to purchase larger USB drive. Also, had Lisa replaced a failed SAS HDD on server. Moved ID3 drive (offline) to ID1 (failed). Lisa will purchase additional drives.Remotely check exchange server backup. External USB 2TB was full. Purged some old backup and replication continued without issue. Informed Lisa to purchase larger USB drive. Also, had Lisa replaced a failed SAS HDD on server. Moved ID3 drive (offline) to ID1 (failed). Lisa will purchase additional drives.Remotely check exchange server backup. External USB 2TB was full. Purged some old backup and replication continued without issue. Informed Lisa to purchase larger USB drive. Also, had Lisa replaced a failed SAS HDD on server. Moved ID3 drive (offline) to ID1 (failed). Lisa will purchase additional drives.Remotely check exchange server backup. External USB 2TB was full. Purged some old backup and replication continued without issue. Informed Lisa to purchase larger USB drive. Also, had Lisa replaced a failed SAS HDD on server. Moved ID3 drive (offline) to ID1 (failed). Lisa will purchase additional drives.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Remotely check exchange server backup. External USB 2TB was full. Purged some old backup and replication continued without issue. Informed Lisa to purchase larger USB drive. Also, had Lisa replaced a failed SAS HDD on server. Moved ID3 drive (offline) to ID1 (failed). Lisa will purchase additional drives.	Chu Hsieh	11/11/2025 11:30 am	11/12/2025 12:00 pm	00:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 22

Date/Time	Comment	Tech
11/12/2025 12:27 pm	Created workorder.	Chu H.
11/12/2025 12:27 pm	Assigned: Chu Hsieh	Chu H.
11/12/2025 12:27 pm	Updated status to Scheduled	Chu H.
11/12/2025 12:29 pm	Check-in 11/11/2025 11:30 am	Chu H.
11/12/2025 12:32 pm	Updated status to Service Completed	Chu H.
11/12/2025 12:32 pm	Work Order Tasks Added	Chu H.
11/12/2025 12:32 pm	Check-out 11/12/2025 12:00 pm	Chu H.
11/12/2025 12:32 pm	Updated status to Service Completed	Chu H.
11/12/2025 12:32 pm	Work Order Tasks Added	Chu H.
11/12/2025 12:32 pm	Check-out 11/12/2025 12:00 pm	Chu H.
11/12/2025 12:34 pm	Updated status to Service Completed	Chu H.
11/12/2025 12:34 pm	Work Order Tasks Added	Chu H.
11/12/2025 12:34 pm	Check-out 11/12/2025 12:00 pm	Chu H.
11/12/2025 12:36 pm	Updated status to Service Completed	Chu H.
11/12/2025 12:36 pm	Work Order Tasks Added	Chu H.
11/12/2025 12:36 pm	Check-out 11/12/2025 12:00 pm	Chu H.
11/12/2025 05:29 pm	Service Completed	Chu H.
11/12/2025 05:29 pm	Updated status to Pending Approval	Chu H.
11/12/2025 05:29 pm	No Signature: remote	Chu H.
11/12/2025 05:30 pm	Approved.	Chu H.
11/12/2025 05:30 pm	Updated status to Submitted for Invoicing	Chu H.
11/13/2025 08:50 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42323

Work Orders