DSI WebApp

W39400 Invoiced

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

05/23/2022, 09:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6013: Isa Dental - Service Contract (03/01/22 - 02/28/23)

Rates:

Isa Dental - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

05/23/2022

Invoice Number:

030622

Work Requested

Troubleshoot Carestream. Unable to open software on all clients.

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

HP Switch for servers, SonicWALL, GTA modem and Patton GW all powered off. Noted APC 1500 UPS these devices were connected to was showing a fault. Reseat battery pack in UPS and reboot UPS successfully. Reconnect HP Switch for servers, SonicWALL, GTA modem and Patton GW and confirmed all devices powered up. Test access Internet, Email, Carestream and Dentrix with no issues.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	HP Switch for servers, SonicWALL, GTA modem and Patton GW all powered off. Noted APC 1500 UPS these devices were connected to was showing a fault. Reseat battery pack in UPS and reboot UPS successfully. Reconnect HP Switch for servers, SonicWALL, GTA modem and Patton GW and confirmed all devices powered up. Test access Internet, Email, Carestream and Dentrix with no issues.	Kevin Hsueh	05/23/2022 08:44 am	05/23/2022 09:58 am	01:14

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
05/23/2022 08:39 am	Created workorder.	Kevin H.
05/23/2022 08:39 am	Assigned: Kevin Hsueh	Kevin H.
05/23/2022 08:39 am	Updated status to Scheduled	Kevin H.
05/23/2022 08:44 am	Check-in 05/23/2022 08:44 am	Kevin H.
05/23/2022 08:55 am	Arrived 05/23/2022 08:55 am	Kevin H.
05/23/2022 09:53 am	Customer Signature Posted	Kevin H.
05/23/2022 10:00 am	Updated status to Service Completed	Kevin H.
05/23/2022 10:00 am	Work Order Tasks Added	Kevin H.
05/23/2022 10:00 am	Check-out 05/23/2022 09:58 am	Kevin H.
05/23/2022 10:01 am	Service Completed	Kevin H.
05/23/2022 10:01 am	Updated status to Pending Approval	Kevin H.
05/23/2022 10:12 am	Approved.	Chu H.
05/23/2022 10:12 am	Updated status to Submitted for Invoicing	Chu H.
05/23/2022 10:39 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39400

Work Orders