DSI WebApp

W39498 Invoiced

Customer/Point of Contact:

Tropical Pool Service
Dawna Thompson ((671)647-7665)

Scheduled Date/Time:

06/21/2022, 03:30 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4064: Emergency Response 2022

Rates:

Emergency Response 2022 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Dawna Thompson

Date Signed:

06/21/2022

Invoice Number:

030673

Payment Type:

Check

Check Number:

2756

Amount ($):

300.00

Payment Date:

June 21, 2022

Added By:

Kevin H.
June 21, 2022 04:16 pm

Work Requested

Emergency Service Request: Troubleshoot QuickBooks Issue.

Work Requested by: Dawna Thompson

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot QuickBooks connection to host workstation from 2 other workstations. Host workstation was recently upgraded to Windows 10. Network share drive maps not accessible. Remap network share drive on 2 workstations to host workstation successfully. Test access QuickBooks on all 3 workstations successfully. Christina reported that all data was lost on her workstation after upgrade to Windows 10. Noted she logged in using wrong profile. Login using correct profile and confirmed all data is present and accessible.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Troubleshoot QuickBooks connection to host workstation from 2 other workstations. Host workstation was recently upgraded to Windows 10. Network share drive maps not accessible. Remap network share drive on 2 workstations to host workstation successfully. Test access QuickBooks on all 3 workstations successfully. Christina reported that all data was lost on her workstation after upgrade to Windows 10. Noted she logged in using wrong profile. Login using correct profile and confirmed all data is present and accessible.	Kevin Hsueh	06/21/2022 03:22 pm	06/21/2022 04:10 pm	00:48

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
06/21/2022 03:04 pm	Created workorder.	Kevin H.
06/21/2022 03:04 pm	Assigned: Kevin Hsueh	Kevin H.
06/21/2022 03:04 pm	Updated status to Scheduled	Kevin H.
06/21/2022 03:22 pm	Check-in 06/21/2022 03:22 pm	Kevin H.
06/21/2022 03:22 pm	Arrived 06/21/2022 03:22 pm	Kevin H.
06/21/2022 04:04 pm	Customer Signature Posted	Kevin H.
06/21/2022 04:13 pm	Updated status to Service Completed	Kevin H.
06/21/2022 04:13 pm	Work Order Tasks Added	Kevin H.
06/21/2022 04:13 pm	Check-out 06/21/2022 04:10 pm	Kevin H.
06/21/2022 04:14 pm	Service Completed	Kevin H.
06/21/2022 04:14 pm	Updated status to Pending Approval	Kevin H.
06/21/2022 04:16 pm	Payment received	Kevin H.
06/21/2022 04:16 pm	Payment Made. Type: Check (Check Number: 2756) \| Amount: $300.00 \| Payment Date: 06/21/2022	Kevin H.
06/22/2022 05:44 pm	Approved.	Chu H.
06/22/2022 05:44 pm	Updated status to Submitted for Invoicing	Chu H.
06/23/2022 09:07 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39498

Work Orders