DSI WebApp

W39919 Invoiced

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

11/30/2022, 03:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6013: Isa Dental - Service Contract (03/01/22 - 02/28/23)

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

11/30/2022

Invoice Number:

030961

Work Requested

Troubleshoot ISASRV.

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Shutdown and troubleshoot ISASRV. iDRAC fails to initialize. iDRAC is onboard on the system board. Follow Dell KB to reset iDRAC and clear NVRAM. iDRAC still fails. System board needs to be replaced. DSI to provide a quote and also a proposal for a new server. Reboot ISASRV and confirmed server boots up. Test internet and emails ok. Test Dentrix and Carestream ok.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Shutdown and troubleshoot ISASRV. iDRAC fails to initialize. iDRAC is onboard on the system board. Follow Dell KB to reset iDRAC and clear NVRAM. iDRAC still fails. System board needs to be replaced. DSI to provide a quote and also a proposal for a new server. Reboot ISASRV and confirmed server boots up. Test internet and emails ok. Test Dentrix and Carestream ok.	Kevin Hsueh	11/30/2022 03:12 pm	11/30/2022 05:01 pm	01:49

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/30/2022 10:41 am	Created workorder.	Kevin H.
11/30/2022 10:41 am	Assigned: Kevin Hsueh	Kevin H.
11/30/2022 10:41 am	Updated status to Scheduled	Kevin H.
11/30/2022 03:12 pm	Check-in 11/30/2022 03:12 pm	Kevin H.
11/30/2022 03:13 pm	Arrived 11/30/2022 03:12 pm	Kevin H.
11/30/2022 04:42 pm	Customer Signature Posted	Kevin H.
11/30/2022 05:01 pm	Updated status to Service Completed	Kevin H.
11/30/2022 05:01 pm	Work Order Tasks Added	Kevin H.
11/30/2022 05:01 pm	Check-out 11/30/2022 05:01 pm	Kevin H.
11/30/2022 05:03 pm	Service Completed	Kevin H.
11/30/2022 05:03 pm	Updated status to Pending Approval	Kevin H.
12/01/2022 10:28 am	Approved.	Chu H.
12/01/2022 10:28 am	Updated status to Submitted for Invoicing	Chu H.
12/01/2022 10:59 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39919

Work Orders