DSI WebApp

W40612 Invoiced

Customer/Point of Contact:

St. Lucy's Eye Clinic
Teressa Leon Guerrero (671-647-5829)

Scheduled Date/Time:

09/11/2023, 04:06 pm

Service Type:

Onsite

Charge Type:

Urgent/Emergency

Charge Code:

DSIG.4068: Emergency Response 2023

Rates:

Emergency Response 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Teresa

Date Signed:

09/11/2023

Invoice Number:

031565

Work Requested

Terassa reported she got hacked. Possible ransomware

Work Requested by: Teressa Leon Guerrero

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

Deliver and setup server onsitw at St. Lucy. Confirmed server boots up. Check workstations and confirmed network drivea accessible. DSI will provide a quote for new SonicWALL firewall with security services and Sentinel One AV for 10 workstations.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Server hit with Ransomware. Brought server back to DSI to restore server from Daily Backup Image. Scan Teresa and Dr. D's workstation and confirmed scan came out clean. Restore Server using backup image from 9/8/2023. Monitor and scan server for any old or new ransomware. None found. Server restored and is clean.	Kevin Hsueh	09/11/2023 04:09 pm	09/11/2023 06:00 pm	01:51
2	Deliver and setup server onsitw at St. Lucy. Confirmed server boots up. Check workstations and confirmed network drivea accessible. DSI will provide a quote for new SonicWALL firewall with security services and Sentinel One AV for 10 workstations.	Kevin Hsueh	09/13/2023 02:00 pm	09/13/2023 02:51 pm	00:51

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
09/11/2023 04:08 pm	Created workorder.	Kevin H.
09/11/2023 04:08 pm	Assigned: Kevin Hsueh	Kevin H.
09/11/2023 04:08 pm	Updated status to Scheduled	Kevin H.
09/11/2023 04:09 pm	Check-in 09/11/2023 04:09 pm	Kevin H.
09/11/2023 04:09 pm	Arrived 09/11/2023 04:09 pm	Kevin H.
09/11/2023 04:36 pm	Customer Signature Posted	Kevin H.
09/13/2023 01:49 pm	Updated status to In Progress	Kevin H.
09/13/2023 01:49 pm	Check-out 09/11/2023 06:00 pm	Kevin H.
09/13/2023 02:00 pm	Check-in 09/13/2023 02:00 pm	Kevin H.
09/13/2023 02:52 pm	Updated status to Service Completed	Kevin H.
09/13/2023 02:52 pm	Work Order Tasks Added	Kevin H.
09/13/2023 02:52 pm	Check-out 09/13/2023 02:51 pm	Kevin H.
09/13/2023 02:54 pm	Service Completed	Kevin H.
09/13/2023 02:54 pm	Updated status to Pending Approval	Kevin H.
09/13/2023 06:33 pm	Approved.	Chu H.
09/13/2023 06:33 pm	Updated status to Submitted for Invoicing	Chu H.
09/14/2023 09:33 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40612

Work Orders