DSI WebApp

W41546 Invoiced

Customer/Point of Contact:

Micronesia Benefits Administrators
Ed Arriola (1-670-789-5420)

Scheduled Date/Time:

10/30/2024, 02:00 pm

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

DSIG.4069: Standard Service Hour 2024

Rates:

Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Rose

Date Signed:

10/31/2024

Invoice Number:

032396

Work Requested

Troubleshoot Laptop

Work Requested by: Ed Arriola

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Configure JenniferT@micronesia-benefits.com email account on new HP Laptop. Confirmed emails are syncing properly. Enable "View IMAP" as some historical emails were exported out of Gmail in IMAP format. Rose reported her Rose@micronesia-benefits.com email stopped working after she went off island and used an eSIM. Reconfigure Rose@micronesia-benefits.com and perform test send and receive of email successfully.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Configure JenniferT@micronesia-benefits.com email account on new HP Laptop. Confirmed emails are syncing properly. Enable "View IMAP" as some historical emails were exported out of Gmail in IMAP format. Rose reported her Rose@micronesia-benefits.com email stopped working after she went off island and used an eSIM. Reconfigure Rose@micronesia-benefits.com and perform test send and receive of email successfully.	Kevin Hsueh	10/30/2024 02:00 pm	10/30/2024 03:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/30/2024 01:54 pm	Created workorder.	Kevin H.
10/30/2024 01:54 pm	Assigned: Kevin Hsueh	Kevin H.
10/30/2024 01:54 pm	Updated status to Scheduled	Kevin H.
10/30/2024 03:32 pm	Check-in 10/30/2024 02:00 pm	Kevin H.
10/30/2024 03:33 pm	Updated status to Service Completed	Kevin H.
10/30/2024 03:33 pm	Work Order Tasks Added	Kevin H.
10/30/2024 03:33 pm	Check-out 10/30/2024 03:00 pm	Kevin H.
10/30/2024 03:37 pm	Service Completed	Kevin H.
10/30/2024 03:37 pm	Updated status to Pending Approval	Kevin H.
10/30/2024 03:37 pm	Signature for Later: Customer will pick up laptop on 10/31/2024	Kevin H.
10/30/2024 09:29 pm	Approved.	Chu H.
10/30/2024 09:29 pm	Updated status to Submitted for Invoicing	Chu H.
10/31/2024 02:23 pm	Customer Signature Posted	Alahas P.
11/01/2024 09:34 am	Updated status to Invoiced	Jessica L.

Attachments 2

Filename
Items Received 01/01/1970 10:00 am
W41546

Work Orders